Jefferson Buttorff
Salt Lake City,UT
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Overview
22
22
years of professional experience
Work History
Patient Relations Specialist
University Of Utah Hospital / Kidney And Liver
07.2021 - Current
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Offered simple, clear explanations to help patients and families understand hospital policies and procedures.
- Trained new staff on hospital processes and procedures.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Customer Experience Supervisor
Comcast
12.2014 - 11.2020
- Trained and managed 12 to 15 team members in successful strategies to meet operational and company targets.
- Increased positive customer rating(NPS) by 30% over a one year period.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Experience Supervisor
Bennett And Deloney Law
03.2002 - 08.2014
- Trained and managed 12 to 15 agents and reviewed work to reach compliance with legal requirements and company policies.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
Bachelor of Science - Sociology
University of Utah
Salt Lake City, UT05.2001
Skills
- Process and procedure development
- Training & Development
- Developing brand messaging
- Collaboration
- Analytical skills
- Goals and performance
Timeline
Patient Relations Specialist
University Of Utah Hospital / Kidney And Liver
07.2021 - Current
Customer Experience Supervisor
Comcast
12.2014 - 11.2020
Customer Experience Supervisor
Bennett And Deloney Law
03.2002 - 08.2014
Bachelor of Science - Sociology
University of Utah
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