Summary
Overview
Work History
Education
Skills
Timeline
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Jefferson Estilien

Naples,FL

Summary

Dynamic professional with a proven track record of problem resolution and leadership, demonstrated at BCB Homes through innovative solutions that enhanced team performance. Skilled in organizational tasks and basic math, adept at boosting customer satisfaction and operational efficiency. Showcases a blend of hard and soft skills critical for driving success in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Food Runner

Marriott Vacation Club
Naples, FL
02.2024 - 03.2025
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Delivered food to guests in a timely manner while following safety protocols.

Front Desk Receptionist

Planet Fitness
Naples, FL
11.2022 - 09.2023
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Cashier

Walmart
Naples, FL
03.2022 - 07.2022
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Lely High School
Naples, FL
05-2023

Skills

  • Organizational skills
  • Public speaking
  • Leadership
  • Problem resolution
  • Basic math

Timeline

Food Runner

Marriott Vacation Club
02.2024 - 03.2025

Front Desk Receptionist

Planet Fitness
11.2022 - 09.2023

Cashier

Walmart
03.2022 - 07.2022

High School Diploma -

Lely High School

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Jefferson Estilien