Jefferson I. Schmeltzer
Herriman,UT
Summary
Driven and efficient self-starter with 8 years of experience in process improvement, customer service, and supervising. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Shift Leader
SME, Chick-Fil-A
Riverton, UT
09.2020 - Current
- Engaged, keeping team members work with enthusiasm in performing best capabilities
- Been in a leadership role for over a year by supplying more resources of keeping team engaged
- Supervise 12+ team members and delegate responsibility through strong organization and mentorship to uphold a dedicated and capable team, resulting in optimized efficiency
- Put together schedules of 70 employees by analyzing reports on labor and productivity as well as attention to detail to maintain daily operational success
- Oversaw the inventory of our restaurant by having a safety stock, and lean inventory count by keeping a clean, and organized travel path.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Fulfillment Associate
Amazon.com, Inc
St. Peters, MO
10.2019 - 12.2019
- Assisted over 30 employees to increase employee production by training on ways to be more effective in work
- Performed more than expected
- Given a quota to box on average 70 boxes an hour
- Personal performance was well almost doubled at around 120
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
Customer Service Provider
Mannino’s Too
Flint Hill, MO
04.2015 - 10.2017
- Inspired an environment where guests felt welcomed to come back to shop for our services
- Detail oriented, practicing feasibility study by assisting in market research to advertise and promote products
- Communicative with owner on what could do to attract more business
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Cut meats to customer specifications and answered questions about specialty products.
Education
Bachelors - Business Administration
Brigham Young University–Idaho
01.2020 - 05.2023
Skills
Proficient in customer serviceKnowledgeable in mentorshipTie skills to companies culture
Self -Motivated
Safety processes and procedures
Staff education and training
MS Office
Attention to Detail
Planning and Coordination
Multitasking Abilities
Problem-Solving
Budgeting
Business Development
Negotiation
Accomplishments
Recognized and received Chick-Fil-A Remarkable Futures Scholarship - 3 years in a row.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Shift Leader
SME, Chick-Fil-A
09.2020 - Current
Bachelors - Business Administration
Brigham Young University–Idaho
01.2020 - 05.2023
Fulfillment Associate
Amazon.com, Inc
10.2019 - 12.2019
Customer Service Provider
Mannino’s Too
04.2015 - 10.2017