Jefferson Aldair Cacho Bodden
Tela,HN
Summary
-Dynamic customer service professional with a proven track record at XYZ Corp, excelling in problem resolution and data entry. Leveraging critical thinking and active listening skills, I consistently enhance customer relations and drive satisfaction, achieving a 95% resolution rate. Proficient in Microsoft Excel, I deliver impactful solutions that foster loyalty and trust.
-Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
-Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
-Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Manager
Simplex Group
07.2024 - 08.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
International Sales Associate
Allied Global
12.2021 - 12.2023
- Optimized product pricing strategies based on competitor analysis and market demand, resulting in increased profitability.
- Negotiated favorable contract terms with new clients, securing long-term partnerships for the company''s growth.
- Established strong connections with key industry players in targeted regions, fostering potential collaboration opportunities.
- Coordinated cross-functional teams during product launches, ensuring smooth execution in target markets.
- Conducted regular market research to identify potential growth opportunities in targeted regions.
Customer Service Representative
Concentrix
01.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
Certified - Personal Coaching
Global Bodybuilding Organization
San Pedro Sula03-2022
High School Diploma -
Alfon Milson Christian Institute
Tela Atlantida Honduras11-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Microsoft Excel
- Conflict resolution
- Verbal communication
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Achieved 100% through effectively helping with training people.
- Documented and resolved billing inquires which led to increase their incomes.
- Documented and resolved Personal Information which led to get deals done.
Certification
- Certified Personal Coach, Global Bodybuilding Organization - 3 years
- Driver License - 7 years
- Transportation Training - 4 months
Business Entrepreneur
Entrepreneurship #1 consists of apartments in the town of Tela Atlantidad built in a structure of 2 apartments with 2 bedrooms, 1 bathroom, main living room and kitchen, parking for 1 car each.
Entrepreneurship #2 consists of training people online, supporting them with material that helps them achieve their mental and physical goals.
Entrepreneurship #3 consists of being part of an animation group linked to corporate events and collaborations with companies in the market at a commercial level.
Entrepreneurship #4 consists of a bar located in the center of Tela Atlantida where we provide liquor and snacks.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Business Development Manager
Simplex Group
07.2024 - 08.2024
International Sales Associate
Allied Global
12.2021 - 12.2023
Customer Service Representative
Concentrix
01.2019 - 10.2021
Certified - Personal Coaching
Global Bodybuilding Organization
High School Diploma -
Alfon Milson Christian Institute
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