JEFFERY CLARK
Supply,NC
Summary
Results-driven professional with over 8 years of experience in the automotive service industry. Skilled in mentoring team members, managing customer relationships, and organizing service workflows. Ready to leverage these strengths to enhance team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Service Advisor
BMW of Southpoint
Durham, NC
11.2018 - Current
- Scheduled service appointments and coordinated technician assignments.
- Assisted customers with service inquiries and provided tailored vehicle maintenance recommendations to meet their needs.
- Communicated service updates and recommendations to customers effectively.
- Collaborated with the parts department to ensure timely availability of necessary components.
- Addressed customer concerns and resolved issues to enhance satisfaction levels.
- Supported the service team by organizing workflow for efficiency during busy periods.
- Managed incoming calls from potential customers, delivering accurate quotes and information about dealership services.
- Upsold additional products or services when appropriate.
- Guided junior team members to develop their skills and improve performance.
Outside Sales Representative
Harrison Fence
Apex, NC
06.2016 - 11.2018
- Cultivated client relationships to identify and address specific fencing needs.
- Communicated product options and pricing to potential customers clearly and persuasively.
- Managed customer inquiries and resolved issues promptly and professionally.
- Designed and executed engaging sales presentations tailored to prospective clients.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
Service Advisor
Crossroads Ford
Cary , NC
06.2008 - 05.2016
- Developed and maintained strong customer relationships, fostering loyalty and repeat business.
- Scheduled service appointments, coordinating technician assignments to optimize workflow.
- Collaborated with parts department, ensuring timely availability of necessary components for service completion.
- Maintained accurate service records and customer information in management systems.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Skills
- Vendor management
- Issue resolution
- Operations management
- Reporting documentation
- Talent acquisition
- Performance evaluations
- Coaching and mentoring
- Idea generation
Timeline
Service Advisor
BMW of Southpoint
11.2018 - Current
Outside Sales Representative
Harrison Fence
06.2016 - 11.2018
Service Advisor
Crossroads Ford
06.2008 - 05.2016