James Baker
Portage,MI
Summary
Hard-working professional with 9+ years of experience and a proven knowledge of process improvement, productivity improvement, and team building. Aiming to leverage my skills to successfully fill the Director of Facilities role at your company. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Service Advisor
Zeigler Honda
Kalamazoo, Michigan
05.2024 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Surpassed sales goals through the implementation of successful communication strategies.
- Made the list of the Top 10 Advisors for sales and service in the nation out of the Zeigler Auto Group.
- Graduated from the Aspiring Leaders course in November 2024.
- Consistently awarded for communication and leadership by management and peers.
Shop Manager
Eagle Automotive
Three Rivers, MI
04.2023 - 05.2024
- Supervised a team of five employees, providing training and performance evaluations.
- Enforced safety protocols significantly reduce workplace accidents.
- Streamlined operational processes to achieve increases in booked hour ratios.
- Developed and implemented procedures for the efficient operation of the shop.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Maintenance Technician
Vicksburg Community Schools
Vicksburg, USA
04.2016 - 04.2023
- Diagnosed mechanical problems using visual inspections and test instruments.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Worked with outside vendors and contractors as needed to perform outsourced maintenance.
- Communicated with all levels of leadership within the school district to ensure the timely completion of all needed projects.
Maintenance Technician
Portage Public Schools
Portage, USA
04.2015 - 04.2016
- Performed routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or that the physical condition of buildings does not deteriorate.
- Used tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
- Provided grounds keeping services, such as landscaping and snow removal
- Inspected used parts to determine changes in dimensional requirements, using rules, calipers, micrometers, or other measuring instruments
- Planed and layed out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams
Sales & Technician
Stanley Steamer
Kalamazoo, USA
03.2013 - 04.2015
- Process work orders to clean commercial and residential carpeting/upholstery
- Responsible for maintaining a clean/organized work van
- Look for opportunities to upsell to customers
- Ensure excellent customer service & satisfaction with every work order
Infantry
US Army/National Guard
Kalamazoo, USA
02.2010 - 10.2013
Education
High School Diploma -
MARCELLUS HIGH SCHOOL
MARCELLUS, MISkills
- Communication skills
- Repair cost estimation
- Parts management
- Vehicle maintenance
- Team leadership
- Vendor Management
References
References available upon request.
Timeline
Service Advisor
Zeigler Honda
05.2024 - Current
Shop Manager
Eagle Automotive
04.2023 - 05.2024
Maintenance Technician
Vicksburg Community Schools
04.2016 - 04.2023
Maintenance Technician
Portage Public Schools
04.2015 - 04.2016
Sales & Technician
Stanley Steamer
03.2013 - 04.2015
Infantry
US Army/National Guard
02.2010 - 10.2013
High School Diploma -
MARCELLUS HIGH SCHOOL