KARAR ALHINDAWY
Dearborn,United States
Summary
Experienced and driven Sales Representative and Mechanic with a proven track record of exceeding goals and increasing sales volume and company presence. Results driven individual with a niche for increasing revenue streams and developing long lasting and effective client relationships. Bringing forth the ability to develop and implement winning business plans that lead to increased sales. Adept in leading sales training workshops, and managing teams to achieve company goals.
Solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Rivian
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Mechanic
Toyota
09.2023 - 04.2025
- Guided other mechanics to improve repair precision
- Saved downtime
- Ensured safety compliance
- Stayed current on rapidly changing automotive technologies
- Contributed to recurring and referral business
- Implemented new diagnostic techniques to increase repair efficiency
- Mentored junior mechanics, enhancing team skills and performance.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
Mortgage Banker
Rocket Mortgage
08.2021 - 01.2023
- Collect and analyze clients' financial information to assess eligibility for home loan
- Meet with clients to ensure full understanding of residential mortgage options for which they qualify and the risks and benefits of each
- Strong problem solving skills and an interest in finding solutions for clients with poor credit
- Communicate effectively with all stakeholders, including the customer, sales associate, builder and title company
Delivery Driver
Amazon
10.2020 - 07.2021
- Very personable character.
- Greeted every customer with a smile.
- Handled, organized, and delivered packages with the utmost care.
- Often relied on by fellow co-workers for guidance/assistance.
Member Service Representative
Planet Fitness
04.2018 - 09.2018
- Greeted each customer upon entry and provided assistance regularly.
- Devised marketing strategies for new clients and coordinated resources for community affairs.
- Resolved all customer complaints.
- Performed body-wraps on clients and also helped clientele with operation of gym, sauna and all other equipment
- Ensured front desk was well attended at all times
- Maintained cleanliness of all gym equipment.
Education
Pre nursing -
Henry Ford College
Dearborn, MI05.2025
Student -
Universal Technical Institute
Lisle, IL08.2023
Criminal justice - undefined
University of Michigan - Dearborn
04.2021
Associate of Science - Political Science And Government
Henry Ford College
03.2019
Diploma -
Crestwood
06.2017
Skills
- Leadership
- Effective Time Management
- Communication Skills
- Ability to Multitask
- Ability to Work in a Team
- Interpersonal Communication Skills
- Project Management Skills
- Detail Oriented
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Attention to detail
- Service scheduling
Accomplishments
- Achieved employee of the month through effectively helping with the vast number of recalls that were issued in 2024.
- Supervised a team of 7 staff members as headwaiter.
- Rose to expert Tech level within 2 years of employment.
- Supervised a team of 4 technicians.
LANGUAGES
Arabic
English
Certification
- Licensed Mechanic.
- Certified expert tech level for Toyota.
- Licensed Mortgage banker.
Timeline
Service Advisor
Rivian
08.2024 - Current
Mechanic
Toyota
09.2023 - 04.2025
Mortgage Banker
Rocket Mortgage
08.2021 - 01.2023
Delivery Driver
Amazon
10.2020 - 07.2021
Member Service Representative
Planet Fitness
04.2018 - 09.2018
Criminal justice - undefined
University of Michigan - Dearborn
Pre nursing -
Henry Ford College
Student -
Universal Technical Institute
Associate of Science - Political Science And Government
Henry Ford College
Diploma -
Crestwood
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