Open To Work
India Whitehead
Augusta,GA
Work Preference
Summary
Results-oriented Operations Professional with extensive experience managing high-volume portfolios and enhancing workflow efficiency. Expertise in technical process management, client advocacy, and team leadership drives client retention and service execution. Proven skills in repair order routing, vendor relations, onboarding, and resolving accounting discrepancies contribute to financial accuracy and business success.
Overview
11
11
years of professional experience
Work History
Service Advisor
CarMax
Augusta, GA
12.2023 - Current
- Managed a high-volume daily pipeline of 10–20+ client accounts, serving as the central point of contact for vehicle diagnostics, repair updates, and scheduling in a fast-paced environment.
- Delivered consultative service by greeting clients, diagnosing service concerns, and meeting follow-up timelines to enhance client retention and satisfaction.
- Created, processed, and finalized accurate repair orders, routed tasks to technicians, tracked parts inventory, and audited completed work prior to invoicing.
- Onboarded and trained new service hires on operational workflows, managed third-party vendor interactions and supply coordination, and audited billing errors to reconcile financial records.
- Extended shift hours to resolve pending repair orders, facilitating smooth daily closings.
Area Sales Manager
Dillard's
Atlanta, Georgia
02.2021 - 06.2023
- Managed regional sales initiatives to enhance customer engagement and brand loyalty. Directed department scheduling, workflow organization, and goal-tracking frameworks (daily, monthly, yearly) to optimize store efficiency and performance.
- Managed full-lifecycle recruitment, hiring, and onboarding; created training modules and facilitated daily coaching to improve staff execution and operational compliance.
- Acted as primary keyholder overseeing facility security, store opening/closing execution, cash office audits, safe reconciliation, and cross-departmental coverage.
Business Manager
Dillard's
Atlanta, Georgia
03.2016 - 02.2021
- Spearheaded end-to-end planning and execution for a high-profile location initiative generating $20,000+ in revenue.
- Led a 12-person cross-functional event team (including 7 managers), directing vendor relations, master scheduling, logistics, and real-time conflict resolution.
- Oversaw daily operations and supervised a team of up to 12 personnel; directed staff scheduling, peer training, and process adherence.
- Evaluated customer demand patterns and stock metrics to optimize product placement, streamline stockroom organization, and adjust inventory layouts.
- Promoted through 3 distinct roles in under 3 years based on operational excellence, team leadership, and financial stewardship.
Education
Some College (No Degree) -
Georgia State University
Atlanta, GASkills
- Client management
- Billing reconciliation
- Vendor management
- Operational workflows
- Workflow management
- Reporting and documentation
- Problem solving
- Decision-making
- Team leadership
- Staff development
- Staff education
- Conflict resolution
- Complaint resolution
- Attention to detail
- Time management
- Multitasking and organization
- Adaptability
- Communication skills
- Interpersonal skills
- Strong work ethic
- Office support
- Interpersonal skills
Accomplishments
- Spotlight Award - June 2024 - Good deeds and practices enhance business and lives of others.
Timeline
Service Advisor
CarMax
12.2023 - Current
Area Sales Manager
Dillard's
02.2021 - 06.2023
Business Manager
Dillard's
03.2016 - 02.2021
Some College (No Degree) -
Georgia State University