Dante Hatfield
Pound
Summary
Detail-oriented Pulper Operator experienced in monitoring wet lap press operations and optimizing fiber supply for paper production. Maintained product quality through consistent testing and a commitment to efficient manufacturing processes. Delivered effective customer service and product promotion in insurance, addressing routine and complex issues while meeting sales objectives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service Advisor
Ken’s Sports of Green Bay
Green Bay
03.2024 - Current
- Managed service appointments and coordinated technician schedules efficiently.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Communicated effectively to resolve customer concerns and enhance satisfaction.
- Assisted customers with product inquiries and service recommendations.
- Promptly responded to customer inquiries via phone, email or in person.
- Trained new staff on service procedures and customer interaction techniques.
- Worked with extended warranty companies.
Pulper Operator
ST Paper
Oconto Falls
04.2021 - 10.2024
- Monitored wet lap press operations, ensuring consistent fiber supply for paper machines and maintaining optimal production flow.
- Monitored wet lap press operations to ensure consistent fiber supply for paper machines, maintaining optimal production flow
- Operated pulping machinery, efficiently processing raw materials for effective paper production.
- Monitored equipment performance and reported issues immediately.
- Maintained cleanliness and organization of the pulping area daily.
- Assisted in training new operators on safety procedures and equipment use.
- Collaborated with team members to streamline workflow and minimize downtime.
Education
High school diploma -
Coleman High School
Coleman, WISkills
- Service Advising
- Customer Support
- Automotive Systems
- Product Knowledge
- Quality Inspection
- Vehicle Maintenance
- Warranty Management
- Service Operations
- Inventory Management
- Logistics Coordination
- Process Monitoring
- Performance Evaluation
- Appointment Management
- Clear communication
- Team collaboration
- Problem solving
- Attention to detail
- Complaint resolution
- Dispute resolution
- Service quotes
- Product education
- Maintenance
- Client management
Certification
Driver's License, 09/01/16, Present
Timeline
Service Advisor
Ken’s Sports of Green Bay
03.2024 - Current
Pulper Operator
ST Paper
04.2021 - 10.2024
High school diploma -
Coleman High School