Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Additional Information
Timeline
Generic

Jeffery Hargrove

Hiawatha,IA

Summary

Having worked several jobs in differing fields, I have gained a wealth of experience learning and doing a multitude of varying task. I am eager to take on any challenge that provides me an opportunity to use what I have learned, as well as gain new skills.

I have always considered myself to be a quick learner with a direct focus on being the best at what I am tasked to do. I'm a people person with the ability to work on my own when needed.

Whether the situation call for a dedicated team member of someone that can be trusted to get the job done solo, I am your candidate.

Overview

9
9
years of professional experience

Work History

Correctional Officer

Texas Department of Criminal Justice
09.2016 - 04.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.

Porter/Driver

Blake Fulenwider Ram/Chrysler/Dodge/Jeep
07.2014 - 02.2016
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Communicated with coworkers and managers about completed duties.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Stored supplies safely and securely to prevent theft and damage.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Tire and Lube Express Technician

Wal-Mart Supercenter
08.2012 - 07.2014
  • Maintained a clean work environment, promoting safety and efficiency in the service area.
  • Reduced downtime between jobs by streamlining workflow processes within the shop.
  • Improved customer satisfaction by providing efficient tire and lube services, ensuring timely completion and attention to detail.
  • Collaborated with management to develop targeted strategies for improving shop performance and reducing customer wait times.
  • Provided training and mentorship to new technicians, helping them acclimate quickly to their roles and responsibilities within the team.
  • Implemented a color-coded system for organizing tools in the workspace, reducing wasted time searching for specific items during repairs or installations.
  • Conducted thorough vehicle inspections to identify any additional maintenance needs, increasing overall service quality.
  • Handled inventory management tasks such as ordering supplies, maintaining stock levels, and organizing storage areas for optimal efficiency.
  • Stayed current on industry trends and best practices through continuous professional development opportunities.

National Quality Control Manager

The Matworks LLC
02.2012 - 02.2013
  • Visit every store in my market spanning 54 locations over 5 states on a bi-weekly schedule
  • Upon each visit meet with store management to discuss concerns, inspect equipment, inspect quality of work, and order parts/product as needed
  • Develop a schedule to have any needs addressed at each location in a timely minor
  • Assist with training of new workers
  • Meet with contractors and their crews to provide follow up of scheduled tasks, training, and resolve issues between crews and store management
  • Due routine and periodic maintenance to equipment
  • Inspect and keep a running inventory of product and equipment for each location and storage warehouse
  • Schedule major equipment repairs with repair facilities
  • Send daily updates, and copies of all scheduled task for visited locations to corporate headquarters
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
  • On call 24/7 to assist with any needs for all locations.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Education

GED -

A.C. Jones High School
Beeville, TX

Skills

  • Customer Service
  • Communication
  • Safety
  • Time Management
  • Problem Solving
  • Multi-Tasking
  • Observation Techniques
  • Visual inspections
  • Quality Management
  • Recordkeeping
  • Training and mentorship

Additional Information

Successful supervisory and management experience. Able to set and achieve goals and works well under pressure. Proven ability to respond immediately and confidently in emergencies. Special talent for relating well with all types of people. Proven ability to gain customers' confidence and trust., Coastal Bend College - Beeville, TX, Highly effective in developing a good rapport with customers, securing trust and confidence through providing complete, accurate and timely services. Maximized performance through proficient listening and problem solving. Enhanced personal performance through voluntary public relations and customer service training. Improved productivity through creating and executing routines to give coworkers more time and space to work., Experienced in WordPerfect, Microsoft Word, Office, Excel, Windows, Mac OS, and many other software programs. Knowledge in operating Xerox, fax, printers and other office machines. Designed spreadsheets to assist in record keeping, inventory, other business related activities

Personal Information

Title: Porter/Driver

Additional Information

In 2021, I left my employment with the Texas Department of Criminal Justice following my mother being diagnosed with Alzheimer's and Dementia. I moved to Iowa to become her full time at home caretaker. Since arriving in Iowa, besides providing her home care, I have remained working through doing delivery services such as DoorDash, Roadie, and Shipped.

In August of 2023 my mother passed, and I remained doing these delivery services while working through the legal processes of dividing her estate with my brothers, stead over multiple states. now that everything is taken care of, I am ready to re-enter the workforce.

Timeline

Correctional Officer

Texas Department of Criminal Justice
09.2016 - 04.2021

Porter/Driver

Blake Fulenwider Ram/Chrysler/Dodge/Jeep
07.2014 - 02.2016

Tire and Lube Express Technician

Wal-Mart Supercenter
08.2012 - 07.2014

National Quality Control Manager

The Matworks LLC
02.2012 - 02.2013

GED -

A.C. Jones High School

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Jeffery Hargrove