Jeffery Johnson
PETRO Stopping Centers
Portage,WI
5
years of professional experience
Dedicated professional with strong customer service skills and a commitment to safety. Proven ability to maintain high standards and ensure satisfaction through effective problem-solving and collaboration.
Work History
Porter/CSA
2 Years 3 Months- Maintained cleanliness and organization of facility to enhance customer experience.
- Assisted in the efficient operation of fueling stations and convenience store services.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow and improve service delivery.
- Help in any other area as needed (maintenance)
- Monitored inventory levels and restocked supplies to ensure availability for customers.
- Trained new staff on operational procedures and company policies for consistency in service.
- Implemented process improvements that enhanced overall efficiency in daily operations.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Increased workplace safety by immediately reporting potential hazards.
- Supported emergency response efforts, aiding in evacuation of guests during drills and incidents.
- Improved inventory management of cleaning supplies and guest amenities through careful monitoring.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Assisted in training new staff on customer service protocols and operational procedures.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Contributed to inventory management by monitoring stock levels and reporting discrepancies.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Truck Driver
2 Years 6 Months- Operated commercial trucks for efficient transport of recyclable materials.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed route planning to optimize delivery schedules and minimize fuel consumption.
- Collaborated with dispatch team to coordinate timely pickups and deliveries.
- Maintained accurate logs of hours driven and materials transported in accordance with company policies.
- Assisted in training new drivers on safe driving practices and operational procedures.
- Adhered to local, state, and federal transportation laws while driving in various conditions.
- Implemented best practices for waste handling, contributing to improved recycling rates and sustainability efforts.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Strait truck and dumpster truck (non-cdl) vehicle repairs. Hand tools. Problem solving on the fly
Education
Skills
Customer service
OSHA compliance
Safety awareness
Worksite safety
Punctual and dependable
Heavy lifting
Cleanliness and hygiene
Critical thinking
Ensuring customer satisfaction
General maintenance
Vehicle maintenance
Site inspections
Safety and security
Safety protocols
Building maintenance
Materials transport
Initiative and Self-motivation
Grounds maintenance
Work Planning and Prioritization
Hand tool expertise
Groundskeeping
Interpersonal skills
Performance improvement
Materials organization
OSHA regulations
OSHA requirements
Building repairs
Preventive Maintenance
Equipment repairs
Lawn care
Power tools
Hand tools
Industrial equipment
Spill clean-up
Running errands
Decision-making
New employee training
Facility maintenance
Operating heavy machinery
Strong work ethic
Problem-solving
Clean driving record
Valid Driver's license
Minor repairs
Timeline
Porter/CSA
PETRO Stopping Centers
05.2024 - CurrentRead More
Truck Driver
Express Recycling
02.2021 - 08.2023Read More
Hsed Online
Read More
Fork lift .msha. Safety training and iso 9001 in the past
Fork lift and bobcat training from a previous job and MSHA safety training 8 hour course