Summary
Overview
Work History
Education
Timeline
Generic

JEFFERY THOMAS

JACK OF ALL TRADES
Sandy Spring,Maryland

Summary

Knowledgeable Dispatcher with [Number] years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Dedicated [Job Title] with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Skilled Dispatcher with [Number] years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.

Overview

7
7
years of professional experience

Work History

DISPATCHER

CAREY SERVICES
FREDERICK, MD
01.2011 - 05.2015
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
  • Identified locations and needs of callers to accurately send assistance.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reported delays, accidents or other traffic and transportation situations.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Investigated and resolved customer and vendor issues to retain business.

DISPATCHER

BARWOOD CAB CO
RockVILLE, MD
06.2008 - 01.2011
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled loads according to priority and available equipment.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.

Education

High School Diploma -

Sherwood High School
Sandy Spring, MD
09.1996

Timeline

DISPATCHER

CAREY SERVICES
01.2011 - 05.2015

DISPATCHER

BARWOOD CAB CO
06.2008 - 01.2011

High School Diploma -

Sherwood High School
JEFFERY THOMASJACK OF ALL TRADES