Jeffery K. Watson
Dickson,TN
Summary
Dedicated and meticulous Operation Manager with an extraordinary eye for detail and an excellent record of employer satisfaction. Comprehensive experience with all aspects of customer service. Proven ability to handle a variety of simultaneous projects and work under high-pressure deadlines. Experienced Manager with over 20 years of experience in management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
Work History
Utility Compliance Specialist II
Tennessee Public Utility Commission
Nashville, TN
10.2006 - Current
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring, and auditing.
- Ensuring processes and procedures are adequate to meet regulatory requirements
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Monitored closing disclosures to verify documents contained required signatures.
- Resolved problems, improved operations, and provided exceptional service
Assistant Hotel Manager
Sheraton
Nashville, TN
01.2010 - 02.2013
- Ensures effective, timely, and accurate communications flow with regard to hotel policies and procedures
- Prepared monthly resort audits and assimilated to General Manager for review.
- Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
- Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Supervised 20 front desk agents/staff and helped to resolve issues arising during shifts.
- Oversaw day-to-day operations of 400+room hotel and staff of 20-50 employees.
- Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
Credit Manager
Wallboard & Supply
06.2001 - 05.2004
- Obtained and reviewed credit reports, credit references, credit insurance, and financial statements to establish credit limits for new accounts.
- Monitored accounts for signs of fraud and non-payment issues.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Developed strategies to expedite payments and customer resolutions of over 50 customers daily.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility
- Devised collection recovery strategies to resolve customer issues and delinquent cases
Assistant Credit Manager
Murray, Inc
Brentwood, TN
06.2000 - 07.2001
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Analyzed 25 plus applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance, and financial statements to establish credit limits for new accounts.
- Monitored 250 accounts for signs of fraud and non-payment issues monthly.
- Obtained and reviewed credit reports, credit references, credit insurance, and financial statements to establish credit limits for new accounts.
- Reported key performance indicators to department hea for management of positive cash flow and to adjust credit risk policies and procedures.
Education
Master of Science - Philosophy, Leadership for Higher, Human Resource Management
Caprilla University
Minneapolis, MN08.2026
B.S - Management Organizational Development
Strayer University
Washington, DC3.2022
BBA -
Bethel University
Mckenzie, TN2010
Skills
- Strong analytical, management, and communication skills
- Ability to supervise, coach, mentor, and train staff
- Excellent interpersonal, organization, motivation, and leadership skills
- Experience in general IT, and vast computer skills
- Operations Management and Inventory Control
- Complex Problem Solving
- Benefits Administration
- Policy/Program Development
- Business Relationship Management
- Corrective Actions
Timeline
Assistant Hotel Manager
Sheraton
01.2010 - 02.2013
Utility Compliance Specialist II
Tennessee Public Utility Commission
10.2006 - Current
Credit Manager
Wallboard & Supply
06.2001 - 05.2004
Assistant Credit Manager
Murray, Inc
06.2000 - 07.2001
Master of Science - Philosophy, Leadership for Higher, Human Resource Management
Caprilla University
B.S - Management Organizational Development
Strayer University
BBA -
Bethel University
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