Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Jeffery L. Knott

16131 Briar St, Omaha,NE

Summary

Highly experienced Sales and Customer Care professional. Balances high volume work load with minimal supervision while maintaining quality performance and superior customer service. Precise attention to detail and ability to work in fast-paces environment. Excellent problem solving, sales, and negotiating skills. Able to make decision independently and quickly. Comfortable interacting with all levels or organization.

Overview

28
28
years of professional experience

Work History

Appliance Sales Associate

Nebraska Furniture Mart
04.2016 - 09.2023
  • Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs.
  • Solved customer-identified problems with small and large appliances purchased in-store.
  • Worked with members of other units to support cohesive shopping experiences.
  • Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
  • Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales

Wholesale Sales Representative

Eagle Distributing / Quench Fine Wines
07.2015 - 02.2016
  • Responsible for maintaining, growing, and merchandising a $350,000+ sales territory overseeing 65 retail establishments.
  • Establish strong working relationships with client base and serve the primary point contact for day-to-day activities.
  • Gain new distribution of products in existing and net-new accounts.
  • Coordinate and participate in marketing events to promote growth and sell-through of products.
  • Upon receiving assigned sales and/or distribution quotas and merchandising allocation, plans sales activities to meet and exceed assigned quotas.
  • Coordinates with warehouse and delivery lines to ensure prompt product availability and receipt of goods.
  • Monitor customer invoices weekly for credit and debits. Notify credit department upon receipt of payment and keep account informed of current status.

Private Contractor

CSI Printing
02.2015 - 06.2015
  • Worked as a private consultant / contractor to assist and guide new launch of net-new business magazine publication in new geographical territory.
  • Additional helped to assist in securing business articles within existing two (2) unique business magazine publications.
  • Aided and shared practices for negotiating client pricing, placement, and term of advertisements.
  • Helped to define contract requirements and represent as a liaison between client and graphic art department to ensure accuracy and customer needs are met.
  • Represented CSI Printing in local Chamber of Commerce and Center Sphere Chapter of Elkhorn where new publication was launched.

Wholesale Sales Representative

Republic National Distributing Company (RNDC)
01.2000 - 01.2015
  • Responsible for maintaining, growing, and merchandising a $2.5 sales territory overseeing 88 retail establishments.
  • Establish strong working relationships with accounts and serve as the primary point contact for day-to-day activities.
  • Upon receiving assigned sales and/or distribution quotas and merchandising allocation, plans sales activities to meet and exceed assigned quotas.
  • Prepare and use daily, weekly, monthly pre-plans to meet company objectives.
  • Investigate and drives customer insure resolution.
  • Ensures proper client discount are applied, facilitates requests for marketing needs, and manages customer inquires regarding prices, availability, and current promotions.
  • Coordinates with warehouse and delivery lines t ensure prompt product availability and receipt of goods.
  • Monitors customer invoices weekly for credit and debits. Notify credit departments upon receipt of payment and keep account informed of current status.

Retail Sales Representative

Oak Express / Aspen Leather Gallery
01.1996 - 12.1999
  • Responsible for purchasing, inventory control, sales tracking, scheduling of goods, customer invoicing, and training new associates.
  • Oversaw purchasing and shipment of merchandise for entire store.
  • Maximized sales through goal setting and ensuring elite customer care.
  • Responsible for achieving daily and weekly sales goals.
  • Attended Manager Candidate School; one representative chosen by district manager from a pool of 30 in the Mid-west region.

Education

Bachelor of Science Criminal Justice / English Mi -

University of Nebraska Lincoln, Nebraska
Lincoln, NE
1995

Accomplishments

Nebraska Furniture Mart-

  • Consistently averages 2,000,000 in sales annually.
  • Ranked in top 10 of Sales Representative out of 34 Sales Representative.
  • Averaged 10% on protection plans
  • Maintained a 3% return rate of products.

Quench Fine Wines-

  • Within 6 moths recovered 16% in lost sales volume of given territory, helped to implement new operational warehouse procedures to ensure order readiness for transfer company, and assisted in defining new process for accounts receivable to identify past due accounts and percent further distribution of gods without payment.

CSI Printing-

  • Successfully launched net-new business magazine in new territory while aiding team to continue service and secure advertisements and articles for existing publications.

Republic National Distributing Company (RNDC) -

  • Redeveloped established rural eastern Nebraska territory from $1.3 million (2000) to $2.5 million (2015). 2014 year-end yielded +5% increase market share, exceeded dollar volume by 21%, 5th ranked (of 42 sales personnel) in sales incentive achievement and 8th in quota attainment.


Timeline

Appliance Sales Associate

Nebraska Furniture Mart
04.2016 - 09.2023

Wholesale Sales Representative

Eagle Distributing / Quench Fine Wines
07.2015 - 02.2016

Private Contractor

CSI Printing
02.2015 - 06.2015

Wholesale Sales Representative

Republic National Distributing Company (RNDC)
01.2000 - 01.2015

Retail Sales Representative

Oak Express / Aspen Leather Gallery
01.1996 - 12.1999

Bachelor of Science Criminal Justice / English Mi -

University of Nebraska Lincoln, Nebraska

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Jeffery L. Knott