Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeff Gieche

Utica,MI

Summary

Dynamic Shared Services Manager with a proven track record at 2020 Companies, excelling in operational excellence and organizational development. Cultivated strong stakeholder relationships, driving cost reductions through strategic vendor negotiations. Renowned for exceptional customer service and effective team leadership, fostering collaboration and achieving significant client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shared Services Manager

2020 Companies
08.2023 - Current
  • Reduced costs with strategic vendor negotiations and optimizing resource allocation.
  • Developed strong relationships with stakeholders to align shared services with business goals.
  • Improved cross-functional collaboration through effective communication and team-building initiatives.
  • Delivered outstanding customer service by resolving complex issues and fostering client satisfaction.
  • Led change management initiatives to drive organizational transformation and growth.

Territory Manager

Vivant Wine
04.2022 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.

Account Manager

Great Lakes Wine & Spirits
02.2021 - 05.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Managing Partner

Hissho Sushi
09.2018 - 02.2022
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.

Education

Bachelor - Political Science

Wayne State University
Detroit, MI

Skills

  • Operational excellence
  • Organizational development
  • Internal controls
  • Human resources management

Certification

Wine & Spirits Educational Trust

Global Certification

Timeline

Shared Services Manager

2020 Companies
08.2023 - Current

Territory Manager

Vivant Wine
04.2022 - Current

Account Manager

Great Lakes Wine & Spirits
02.2021 - 05.2023

Managing Partner

Hissho Sushi
09.2018 - 02.2022

Bachelor - Political Science

Wayne State University

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