Jeffie Freeman
Oakland,CA
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
8
8
years of professional experience
Work History
Bartender
A Capella
Oakland, CA
04.2025 - Current
- Maintained cleanliness and organization of bar area during shifts.
- Managed inventory and restocked supplies as needed throughout the night.
- Engaged with customers to foster a welcoming and lively atmosphere.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Server Shift Leader
Drakes Dealership
Oakland, CA
03.2017 - 05.2025
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding service
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server team during busy shifts to ensure smooth operations.
Ambassador
CitizenM
01.2022 - 09.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor
- Assisted team with operational policies and procedures to drive services.
- Resolved conflicts between team members and guests. While giving and receiving feedback
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Crafted signature cocktails using fresh ingredients and innovative techniques.
- Supervised bar staff, ensuring high service standards and teamwork.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Associate of Arts - Photography
City College of San Francisco
San Francisco, CA06-2014
High School Diploma -
Redwood High School
Visalia, CA06.2010
Skills
- Liquor, beer, and wine knowledge
- Can Speak Spanish and some French
- Creative artistic vision
- Decision-Making
- Cocktail preparation
- Inventory management
- Bar sanitation
- Conflict resolution
- Team collaboration
- Event service
- Alcohol awareness
- Staff training
- Multitasking
- Team training and development
- Memory retention
- Excellent judgment
- Highly reliable
- Service-oriented mindset
- Clear and effective communication
Timeline
Bartender
A Capella
04.2025 - Current
Ambassador
CitizenM
01.2022 - 09.2024
Server Shift Leader
Drakes Dealership
03.2017 - 05.2025
Associate of Arts - Photography
City College of San Francisco
High School Diploma -
Redwood High School