Experienced operations professional with strengths in inventory tracking, order management, and process compliance. Skilled in report analysis, cross-functional communication, and improving daily workflows to support accurate, efficient operations.
Overview
11
11
years of professional experience
Work History
Enterprise Inside Operations Specialist
SHI International Corp.
Somerset, New Jersey
07.2024 - Current
Streamlined inventory tracking process to enhance stock level monitoring and ensure data accuracy.
Evaluated operations processes for accuracy, timeliness, and compliance with internal guidelines, leading to operational integrity.
Identified improvement areas in current operations systems and carried out updates.
Worked with other departments to resolve operational issues across the organization.
Prepared reports on operational performance trends, costs, and productivity.
Coordinated resources and personnel to ensure timely project completion within budget constraints.
Assisted with development of project plans for new initiatives and process improvements.
Online Sales Coordinator
Self Employed Web
N/A, N/A
05.2019 - Current
Coordinated online sales operations for self-run web storefront
Managed product listings across ecommerce platforms and marketplace channels
Processed customer orders, payments, and shipment details
Responded to customer inquiries through email and chat
Prepared sales reports and tracked daily transaction activity
Resolved order issues, returns, and refund requests
Strategic Inside Sales Administrator
SHI International Corp.
Somerset, New Jersey
11.2022 - 08.2024
Reviewed customer purchase orders for accuracy prior to entry into internal systems to minimize errors.
Assisted SHI International Corp. sales teams in order entry and quote preparation, ensuring timely processing.
Facilitated communication between sales reps, vendors, and customers regarding order status updates.
Maintained Microsoft records with customer details, pricing, and opportunity notes.
Assessment Technician
TheraDynamics Rehab/ Sports Performance Lab
Middletown, New Jersey
08.2021 - 12.2022
Interpreted assessment results accurately and communicated findings effectively.
Conducted functional movement assessments in rehab and sports performance lab
Measured range of motion, balance, and strength using clinical testing tools
Recorded assessment findings in patient charts and lab tracking systems
Maintained confidential records and organized assessment supplies throughout lab operations
Lumber Sales Associate
Home Depot
East Windsor, New Jersey
11.2015 - 08.2016
Assisted Home Depot customers with lumber product selection and project questions.
Prepared quotes for customers based on their needs.
Operated forklifts to unload lumber from delivery trucks.
Stocked lumber shelves and organized merchandise in department aisles.
Checked inventory and restocked materials from backroom locations.
Maintained clean, safe work areas and cleared aisle hazards.
Supported team members during deliveries, freight, and department recovery.
Education
Bachelor of Science - Exercise Science
Kean University
Union, NJ
05-2025
Skills
Order management
Inventory tracking
Report analysis
Microsoft Excel
Process improvement
Process compliance
Operations coordination
Interdepartmental collaboration
Client relationship management
Accomplishments
Q4 MVP Award 2025
Q3 MVP Award 2023
Highest Selling Trainer Award 2019
Highest Selling Front Desk Employee (6 Months) 2018