Dynamic Employee with 10+ years in management. Valued expertise in operations management and customer engagement. Proven ability to enhance team performance and streamline processes, driving operational efficiency and exceptional customer service. Extremely adaptable to new situations.
Overview
1
1
Certification
18
18
years of professional experience
Work History
General Manager / Operations Manager
Paddock & Whisky
North Charleston, South Carolina
08.2021 - 07.2026
Directed daily operations while supervising a team of 16 employees, ensuring productivity, quality standards, and operational efficiency.
Managed the full employee lifecycle including interviewing, hiring, training, coaching, performance management, and termination decisions.
Developed employee schedules and assigned responsibilities to optimize workflow and staffing levels.
Oversaw inventory management processes including receiving, tracking, organization, replenishment, and waste reduction.
Created inventory organization systems to improve accuracy and operational efficiency.
Identified process improvements to streamline daily operations and improve team performance.
Maintained compliance with safety, sanitation, and company standards through consistent team oversight.
Managed operational reporting and computerized systems to maintain accuracy and accountability.
General Manager / Operations Manager
Art's Bar and Grill
Mt. Pleasant, South Carolina
08.2020 - 08.2021
Oversaw daily operations to ensure efficient service at the bar and grill.
Managed staff schedules and training programs for optimal performance.
Coordinated inventory management to maintain stock levels and reduce waste.
Maintained high standards of cleanliness and safety throughout the establishment.
Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Managed transactions using Toast POS to ensure accurate sales records. effectively to manage transactions.
Bartender
Recovery Room Tavern
Charleston, South Carolina
01.2018 - 08.2021
Prepared and served diverse cocktails and beverages to customers.
Engaged with customers, offering friendly service and drink recommendations.
Managed inventory and stocked bar supplies to ensure smooth operations.
Ensured cleanliness and organization of bar area to enhance customer experience.
Operated Aloha POS effectively to manage transactions.
Conducted nightly reports to reconcile cash drawers and accurately separate venue funds.
Allocated tips to staff based on hours worked.
Received and organized daily supply orders promptly.
Production Team Lead / Packing & Shipping Manager
Urban Electric Co
North Charleston, South Carolina
09.2013 - 01.2018
Led a production team of 8 employees responsible for assembly, wiring, glass preparation, packaging, and shipment of custom products.
Coordinated daily workflow to meet production goals, quality standards, and customer deadlines.
Managed packaging and shipping operations for high-value custom fixtures, ensuring safe handling and accurate order fulfillment.
Trained employees on production procedures, safety practices, quality expectations, and efficient work methods.
Inspected completed products to verify accuracy and compliance with customer specifications.
Maintained organized materials and inventory levels to support uninterrupted production.
Assisted with process improvements to increase efficiency and reduce production errors.
Freight Handler / Dock Operations
Southeastern Freight Lines
Summerville, South Carolina
07.2008 - 09.2013
Transported and arranged trailers to and from dock, ensuring timely access for loading and unloading operations.
Supported warehouse operations through freight loading, unloading, staging, and organization.
Operated forklifts, pallet jacks, and hand trucks while following safety procedures.
Inspected incoming and outgoing freight for damage, accuracy, and quality compliance.
Trained new employees on safe material handling procedures and operational expectations.