JEFFREY BERLIN
Bay Village,OH
Summary
Hard working and energetic Internet Sales Manager with years of experience leading BDC staff in a fast paced environment. Skilled with CRM/DMS software and all dealership technology.
Overview
9
9
years of professional experience
Work History
INTERNET SALES MANAGER
Great Lakes Honda West
Elyria, OH
03.2020 - 01.2024
- Hard working and energetic Internet Sales Manager with years of experience leading BDC staff in a fast paced environment
- Skilled with CRM/DMS software and all dealership technology
- Guide individual BDC agents in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals
- Representative and point person of all dealership CRM software, Honda interactive network, and phone systems
- Analyze customer feedback and develop strategies to improve customer satisfaction
- Monitor and analyze competitor activities and adjust strategies as needed
- Orchestrated, executed, and monitored campaigns to boost brand awareness and profitability.
INTERNET SALES MANAGER
Foundation Honda
Cleveland Heights, OH
01.2019 - 03.2020
- Developed and maintained a strong understanding of all e-commerce, CRM, and follow-up systems
- Followed up and responded to Internet leads and customer questions on vehicle availability, price, and options; field inquiries from AutoTrader, TrueCar, and Edmunds websites
- Exceeded targets by building, directing, and motivating high-performance sales teams
- Maintained accurate reports on all sales activities and adjusted inventory to optimize customer choice.
SALES ASSOCIATE
Motorcars Honda
Cleveland Heights, OH
01.2015 - 01.2019
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Averaged 16 delivered units per month working leads from various internet sources
- 4.9 - Stars on DealerRater (100+ Reviews) and consistently 100% Honda Customer Satisfaction Index
- Researched new automotive releases to maintain knowledge of new products and trends.
Education
Economics -
OHIO WESLEYAN UNIVERSITY
12.2010
High School Diploma -
SAINT IGNATIUS HIGH SCHOOL
12.2008
Skills
- Sales Strategy Development
- Market Trend Analysis
- Negotiation
- KPI Tracking
- Appointment Scheduling
- Customer Retention Strategies
- Social Media & Website Management
- Sales Strategy Development
- Digital Marketing Expertise
- Inbound Call Management
- Lead Prospecting
Timeline
INTERNET SALES MANAGER
Great Lakes Honda West
03.2020 - 01.2024
INTERNET SALES MANAGER
Foundation Honda
01.2019 - 03.2020
SALES ASSOCIATE
Motorcars Honda
01.2015 - 01.2019
Economics -
OHIO WESLEYAN UNIVERSITY
High School Diploma -
SAINT IGNATIUS HIGH SCHOOL
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