Jeffrey Berry
Jennco Fabricating
Morriston,FL
28
years of professional experience
Dynamic salesperson with a proven track record in customer engagement, relationship building, and sales strategies. Committed to enhancing customer experiences and driving loyalty through active listening and product knowledge.
Work History
Salesperson
3 Years- Executed sales strategies to promote product offerings, increasing overall sales volume.
- Developed strong relationships with clients, enhancing customer loyalty and repeat business.
- Conducted product demonstrations, effectively showcasing features and benefits to prospective clients.
- Collaborated with team members to streamline sales processes, improving efficiency in order management.
- Provided detailed product knowledge and support, addressing customer inquiries promptly and accurately.
- Analyzed customer feedback to identify areas for product improvement and service enhancement.
- Engaged customers in social conversations to create pleasant and easy a shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Parts Specialist
1 Year 4 Months- Collaborated with technicians to identify and source required diesel components efficiently.
- Implemented process improvements that reduced lead times for part acquisition and distribution.
- Managed inventory levels to ensure timely availability of parts for service operations.
- Processed customer orders and handled inquiries regarding parts availability and specifications.
- Conducted regular audits of inventory and systems to maintain accuracy and accountability in stock management.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortages, and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at the end of the business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Parts Specialist
13 Years 10 Months- Provided technical assistance by interpreting diagrams and manuals for complex diesel engine components.
- Developed relationships with suppliers to negotiate favorable terms and enhance supply chain reliability.
- Trained new staff on parts identification, ordering systems, and customer service protocols.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Assisted customers in finding appropriate parts promptly.
- Maintained a a clean and neat parts counter and sales floor.
- Maintained an extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Collaborated with technicians to identify and source required diesel components efficiently.
- Implemented process improvements that reduced lead times for part acquisition and distribution.
- Conducted regular audits of inventory and systems to maintain accuracy and accountability in stock management.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortagess, and resolve defective parts issues.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Parts Specialist
10 Years 3 Months- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Increased store revenue by cross-selling products and upselling services to customers.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Managed inventory levels to ensure timely availability of parts for service operations.
- Processed customer orders and handled inquiries regarding parts availability and specifications.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Provided technical assistance by interpreting diagrams and manuals for complex diesel engine components.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Maintained an extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved an exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Implemented process improvements that reduced lead times for part acquisition and distribution.
- Conducted regular audits of inventory and systems to maintain accuracy and accountability in stock management.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at the end of business day.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Education
Associate of Arts - General Studies
Skills
Sales process
Customer support
Sales expertise
Client relationship management
Client engagement strategies
Sales methodology
Experience improvement
Sales presentation
Follow-up communications
Complaint handling
Follow-up outreach
Product knowledge
Product sales
Sales acumen
Records management
Record keeping
Customer experience management
Accomplishments
Farmed around 250 acres of runner peanuts from 2010 to 2014with my brother.
Took care of contracts, product delivery and financial items.
Interests
Auto Repair/Restoration
Timeline
Salesperson
Jennco Fabricating
08.2023 - CurrentRead More
Parts Specialist
TLC Diesel Service
04.2022 - 08.2023Read More
Parts Specialist
Williams Diesel Service
06.2008 - 04.2022Read More
Parts Specialist
Total Performance 4X4
03.1998 - 06.2008Read More
Santa Fe College
Associate of Arts from General Studies
Read More