Jeffrey Bredeson
Anderson,SC
Summary
Dedicated and results-driven professional with over 15 years of experience at Verizon Wireless, contributing significantly to technical support, customer service, and sales. Proven track record of success in delivering exceptional service and building strong customer relationships. Adept at handling a wide range of responsibilities in fast-paced environments. Solid foundation in leadership and communication skills developed through previous roles in ministry. A forward-thinking and adaptable individual with a commitment to achieving organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
36
36
years of professional experience
Work History
Tech Support/Customer Service/Sales
Verizon Wireless
06.2012 - 08.2023
- Provided technical support to Verizon customers nationally and internationally, addressing issues with cell phones, laptops, tablets, watches, home Wi-Fi, Wi-Fi calling, and other devices
- The evolved role included customer support, billing, payments, and explaining internet and calling plans
- Integrated sales responsibilities in the later years, demonstrating a comprehensive skill set.
- Performed technical support and troubleshooting tasks while supporting our callers with quality customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Retail Store
Verizon Wireless
11.2007 - 06.2012
- Functioned as a Sales Rep (now a Solution Specialist) at the Verizon Store in Anderson, SC
- Conducted sales of cell phones, tablets, internet devices, accessories, and service plans, including small business sales
Customer Service Representative
T-Mobile
12.2006 - 07.2007
- Solved billing and care-related issues as a customer care representative.
- Handled customer inquiries and suggestions courteously and professionally.
Stated Supply Minister
Brownsville Presbyterian Church
06.2005 - 11.2006
- Led in worship, preaching, and community involvement
- Demonstrated commitment through weekly travel for pastoral duties.
- Provided spiritual care through visitation, counseling, and prayer.
- Interacted with local community, building relationships with civic organizations and other churches.
Associate Pastor
Sumner Presbyterian Church
11.1988 - 12.1994
- Provided spiritual care through visitation, counseling, and prayer.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission. Chaired Deacon and Youth Committees
- Mentored youth group members, providing guidance and support for personal and spiritual development.
Minister to Youth and Young Adults
Ridgewood Presbyterian Church
08.1987 - 09.1988
- Ministered to the Middle and High School youth of the church and to the College age and young adults up to early 30s in age.
- Engaging with a diverse age range within the congregation
- Contributed to community outreach and delivered regular sermons.
- Strengthened community outreach programs by collaborating with local organizations to provide support and ministry area youth and young adults.
Education
Bachelor of Science - Inter-College Degree
University of Minnesota
MinneapolisMaster of Divinity - Church Organization, Preaching, And Teaching
Bethel Theological Seminary
Arden Hills, MNSkills
- Attention to Detail
- Being empathetic and understanding with customers
- Exceeding Customer Expectations
- Customer Service
- Engaging With Diverse Customers
- Relational and personal with customers
- Consultative Sales
- Complaint Handling
Timeline
Tech Support/Customer Service/Sales
Verizon Wireless
06.2012 - 08.2023
Retail Store
Verizon Wireless
11.2007 - 06.2012
Customer Service Representative
T-Mobile
12.2006 - 07.2007
Stated Supply Minister
Brownsville Presbyterian Church
06.2005 - 11.2006
Associate Pastor
Sumner Presbyterian Church
11.1988 - 12.1994
Minister to Youth and Young Adults
Ridgewood Presbyterian Church
08.1987 - 09.1988
Bachelor of Science - Inter-College Degree
University of Minnesota
Master of Divinity - Church Organization, Preaching, And Teaching
Bethel Theological Seminary