Jeffrey Bretous
Roosevelt,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Barista
Chateau le woof
Astoria, NY
10.2021 - Current
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Utilized POS system to receive and process customer payments.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained a clean and orderly checkout area.
- Greeted customers and identified their needs.
- Completed opening and closing duties such as cleaning the store before leaving each day.
Education
High School Diploma -
Long Island City High School
Long Island City, NY06-2021
Some College (No Degree) - Business
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- POS Systems
- Ordering Procedures
- Coffee Expertise
- Cash Handling
- Opening and Closing Duties
- Inventory Management
- Team Leadership
- Fluent in Spanish
- Solid Problem Solver
- Customer Support
- Team Collaboration
- Inventory Tracking
Affiliations
- Boxing
- School
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Barista
Chateau le woof
10.2021 - Current
High School Diploma -
Long Island City High School
Some College (No Degree) - Business
Queensborough Community College of The City University of New York
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