Call Center Customer Service Specialist
Ace
Titusville, FL
03.2022 - 03.2022
- Educated customers on company systems, form completion and access to services.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
