Jeffrey Bruzzi
Cumberland,USA
Summary
Dedicated Client Relations Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Regional Client Relations Manager
BIGBELLY SOLAR, INC.
NEEDHAM, United States
11.2019 - Current
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and cultivated long-term quality relationships with over 60+ clients by addressing needs and providing superior customer service.
- Coordinated and presented workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Account Manager
US SOLAR WORKS
Attleboro, MA
05.2018 - Current
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Prepare sales contracts for orders obtained, and submit orders for processing
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information
- Prepare sales presentations or proposals to explain product specifications or applications
- Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations
- Provide feedback to product design teams so that products can be tailored to clients' needs.
Account Executive
INDIE WHIP
Boston, MA
04.2016 - 05.2018
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Initiate market research studies or analyze their findings
- Conduct economic or commercial surveys to identify potential markets for products or services
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Arrange and direct delivery and installation of products and equipment
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Sales and Marking Representative
ECOROQ
, RI
01.2015 - 03.2016
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Recommend products to customers, based on customers' needs and interests
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Maintained constant contact with key clients to develop relationships and answer need
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
Store Manager
ALL MANKIND
Wrentham, MA
04.2013 - 01.2015
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
Bachelor of Business Administration - Marketing
RHODE ISLAND COLLEGE
Associate's Degree - Marketing
COMMUNITY COLLEGE oF RHODE ISLAND
Skills
- Microsoft: Word, Excel, PowerPoint 2007
- Adobe: Photoshop, Illustrator, Acrobat
- Salesforce Software
- Effective Customer Communication
Timeline
Regional Client Relations Manager
BIGBELLY SOLAR, INC.
11.2019 - Current
Account Manager
US SOLAR WORKS
05.2018 - Current
Account Executive
INDIE WHIP
04.2016 - 05.2018
Sales and Marking Representative
ECOROQ
01.2015 - 03.2016
Store Manager
ALL MANKIND
04.2013 - 01.2015
Bachelor of Business Administration - Marketing
RHODE ISLAND COLLEGE
Associate's Degree - Marketing
COMMUNITY COLLEGE oF RHODE ISLAND
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