Jeffrey Burgess
Sod,WV
Summary
Dynamic Service Manager at Herc Rentals with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and problem-solving, I successfully resolved escalated complaints, turning challenges into opportunities. Committed to safety and compliance, I trained staff to ensure high-quality service delivery and fostered a positive team environment.
Overview
27
27
years of professional experience
Work History
Service Manager
Herc Rentals
04.1999 - Current
- Assisted in managing daily service operations and improving customer satisfaction.
- Supported team in implementing safety protocols and maintaining compliance standards.
- Developed understanding of product offerings to enhance customer interactions and support sales efforts.
- Collaborated with team members to streamline service processes and reduce response times.
- Participated in training sessions to improve knowledge of industry best practices and tools.
- Engaged with customers to gather feedback and identify areas for service improvement.
- Contributed ideas during team meetings aimed at enhancing overall service delivery efficiency.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
High School Diploma -
Hurricane High School
Hurricane, WVSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Trustworthy and honest
Timeline
Service Manager
Herc Rentals
04.1999 - Current
High School Diploma -
Hurricane High School