Summary
Overview
Work History
Education
Certification
Timeline
Generic

Jeffrey Cash

MURFREESBORO,TN

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Owner/Operator

Southern Lawn & Tree
03.2006 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Dell Tech Support

Dell Computers
11.2000 - 02.2006
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
  • Assisted with updating technical support best practices for use by team.

Education

No Degree - Business Administration

Middle Tennessee State University
Murfreesboro, TN

High School Diploma -

Riverdale High School
Murfreesboro, TN
05.1986

Certification

  • MCSE 2000
  • A+
  • Dell Certified

Timeline

Owner/Operator

Southern Lawn & Tree
03.2006 - Current

Dell Tech Support

Dell Computers
11.2000 - 02.2006

No Degree - Business Administration

Middle Tennessee State University

High School Diploma -

Riverdale High School
  • MCSE 2000
  • A+
  • Dell Certified

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Jeffrey Cash