Jeffrey Clemm
Verizon Wireless
Batavia,NY
28
years of professional experience
Dependable retail sales associate with over 16 years of experience in customer service and team collaboration. Proven ability to train staff, analyze sales trends, and elevate customer engagement, contributing to store success and profitability.
Work History
Retail Sales Associate
16 Years- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting wireless plans and devices to meet their needs effectively.
- Maintained product knowledge to provide accurate information about features and promotions.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales and returns.
- Trained new associates on best practices for customer engagement and store operations.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
11 Years 4 Months- Achieved efficient store operations by maintaining optimal inventory levels and ensuring product accessibility.
- Elevated team performance in customer service excellence and effective sales techniques through training and mentorship.
- Identified sales trends through data analysis, informing merchandising adjustments that maximized profitability.
- Delivered constructive feedback during performance evaluations to enhance employee skillsets and career growth.
- Executed effective inventory and cash control measures alongside store opening and closing protocols.
- Maintained strong client relationships by promptly and professionally resolving customer complaints.
Education
Bachelor of Science - Audio Communications
Skills
Excellent Customer service
Highly Dependable
Problem-solving
Teamwork and collaboration
Timeline
Retail Sales Associate
Verizon Wireless
08.2010 - 08.2026Read More
Store Manager
Musicland Group Inc.
09.1998 - 01.2010Read More
SUNY Fredonia
Bachelor of Science from Audio Communications
Read More