Jeffrey Cobb
Rensselaer,NY
Overview
19
19
years of professional experience
Work History
Home Delivery Manager
Times Union Hearst Corp. - Capital Newspapers
645 Albany Shaker Rd Albany NY 12211
12.2015 - 12.2023
- Enhanced customer satisfaction by implementing efficient home delivery processes and systems.
- Streamlined delivery routes for reduced fuel consumption and quicker service times.
- Managed a team of drivers, ensuring timely deliveries while maintaining safety standards.
- Increased on-time deliveries by closely monitoring driver performance and providing constructive feedback.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Investigated issues and developed effective solutions.
Field Supervisor
Times Union - Dba Capital Newspapers
645 Albany Shaker Rd Albany NY, 12211
06.2005 - 12.2015
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Resolved customer complaints to maintain satisfaction and loyalty.
Education
Short 2 Classes For Associates Degree - Accounting
Hudson Valley Community College
Troy, NYRegents Degree -
Shaker High School
Latham, NYSkills
- Delivery Planning
- Health and Safety
- Route Optimization
- Route Planning
- Customer Service
- Decision Making
- Time Management
- Problem Solving
- Delivery Management
- Microsoft excel, word
- Outlook
Timeline
Home Delivery Manager
Times Union Hearst Corp. - Capital Newspapers
12.2015 - 12.2023
Field Supervisor
Times Union - Dba Capital Newspapers
06.2005 - 12.2015
Short 2 Classes For Associates Degree - Accounting
Hudson Valley Community College
Regents Degree -
Shaker High School