Diana Rendon
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented employee, with several years of experience the field. Successful at setting and meeting long-term goals through day-to-day organization and providing excellent customer service. Committed to worker safety and efficiency
Overview
12
12
years of professional experience
Work History
Home Delivery Manager
Butterfield Market
New York, NY
10.2016 - Current
- Managed daily home delivery operations to ensure timely and accurate service.
- Supervised delivery team to maintain high standards of customer satisfaction.
- Manage daily home delivery operations to help ensure customer satisfaction and accurate order fulfillment
- Schedule staff to maintain smooth department coverage
- Handle customer questions and resolve complaints professionally
- Support a productive team environment and day-to-day workflow
- Assist with POS and cash handling when needed
- Maintain accuracy and attention to detail when collecting customer items
- Dispatch delivery orders efficiently with optimoroute
Store Manager
McDonald’s
New York, NY
04.2014 - 10.2016
- Supervised overnight operations and helped keep the store clean, stocked, and ready for customers.
- Delivered friendly customer service in a fast-paced environment.
- Restocked products to maintain inventory availability.
- Closed out store systems and handled deposits and cash counting.
- Helped ensure the store remained presentable and operational during overnight shifts.
Education
Louis D. Brandeis High School
New York, NYSkills
- Delivery management
- Order fulfillment
- Customer service
- Team leadership
- Staff scheduling
- Cash handling
- POS systems (ECRS)
- Quality assurance
- Team collaboration
- Complaint resolution
- Food service
- Hospitality
- Bilingual communication (English/Spanish)
- Team supervision
- Performance monitoring
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Dispatch coordination
Timeline
Home Delivery Manager
Butterfield Market
10.2016 - Current
Store Manager
McDonald’s
04.2014 - 10.2016
Louis D. Brandeis High School