Savannah Perez
Houston,OH
Summary
Accomplished Home Delivery Supervisor at Hotshot, adept in delivery planning and driver supervision, enhanced warehouse operations by optimizing routes for efficiency. Demonstrated strong problem-solving and customer service skills, leading to increased customer satisfaction and loyalty. Leveraged dispatch track use for real-time updates, ensuring timely deliveries and operational excellence. Eager to leverage my diverse skill set and experience to explore new challenges and opportunities in various roles and industries.
Overview
4
4
years of professional experience
Work History
Home Delivery Supervisor
Hotshot
10.2023 - Current
- Create and optimize delivery routes for drivers, ensuring timely and efficient transportation of furniture to various customers in Houston and the surrounding areas.
- Coordinate delivery schedules with customers, managing dates and times to accommodate their availability and preferences.
- Address and resolve any customer concerns or issues, providing high-quality service and ensuring customer satisfaction.
Customer Service Representative
Hotshot
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Independent Contract Driver
Hotshot
01.2021 - 08.2022
- Assisted clients with loading/unloading packages as needed, showcasing strong physical fitness and dedication to customer service excellence.
- Leveraged GPS technology to efficiently plan routes, minimizing travel time while maximizing productivity.
- Collaborated closely with dispatchers to provide accurate updates on delivery status, location, and estimated arrival times.
- Navigated challenging routes and road conditions to ensure on-time deliveries without compromising safety standards.
Education
High School Diploma -
Lawrence E Elkins High School
Missouri City, TX06.2017
Skills
- Delivery planning
- Warehouse Operations
- Order tracking
- Driver supervision
- Dispatch track use
Timeline
Home Delivery Supervisor
Hotshot
10.2023 - Current
Customer Service Representative
Hotshot
08.2022 - Current
Independent Contract Driver
Hotshot
01.2021 - 08.2022
High School Diploma -
Lawrence E Elkins High School