Jeffrey Cole
Sylmar,California
Summary
Personable and dedicated customer service representative with extensive experience in sanitation, technology and healthy care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Sales Representative
JC & Bubba Logistics
Altadena, CA
11.2020 - Current
- Outreach to secure partnership with vendors that secures transportation contracts.
- Manage billing and maintain bookkeeping for all projects; troubleshoot and remedy logistics issues upon occurrence.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Built sustainable relationships with customers through open communication.
Construction Solution Executive – Sales
Allied Waste/Republic Services Inc
Sun Valley/Santa Fe Spring, CA
04.2015 - 01.2020
- Develop relationships with construction companies and relevant government agencies.
- Detailed written and verbal communication with operations to ensure accurate, timely, and proficient service.
- Create monthly recycling diversion reports and other related duties for required projects.
- Oversee billing, contracts, and day-to-day service requests. Sales lead and trainer for incoming sales staff and management.
Customer Service Representative
Republic Services
Sun Valley
04.2006 - 04.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Handled high volume of inbound calls daily, maintaining a low handle time that supported service level metrics.
Customer Account Executive
TeleTech/SBC
North Hollywood, CA
01.2004 - 06.2005
- Received inbound calls to assist customers troubleshoot new and existing DSL Internet Service.
- Provide step-by-step installation of hardware and software for Ethernet and wireless connections.
- Performed Broad-Band Tests on DSL lines to pinpoint possible telephone line problems.
- Team lead, supporting peers with questions and difficult customer situations.
Prescription Services Representative
Caremark Pharmacy
Lee's Summit, MO
02.2002 - 05.2004
- Answered customer inquiries and provided accurate information regarding Medicaid benefits and prescription services.
- Communicated with insurance companies for billing purposes.
- Processed payments for pharmacy services and prescriptions using various payment methods.
- Verified accuracy of prescriptions filled by pharmacists.
- Assisted with preparing insurance forms for reimbursement purposes.
Education
High School -
Ruskin Senior High
Kansas City, MO01.2000
Some College (No Degree) - Education
Missouri Valley College
Marshall, MOSome College (No Degree) - Education
Glendale Community College
Glendale, CASkills
- Microsoft Word, Excel, and PowerPoint
- Call center experience
- CRM, Oracle, PeopleSoft software
- Goal-Oriented
- Types 40 wpm
- Sales Quota Achievement
- Incoming Call Management
- Salesforce proficiency
- Account Management
- Customer Complaint Resolution
References
References available upon request.
Timeline
Customer Service Sales Representative
JC & Bubba Logistics
11.2020 - Current
Construction Solution Executive – Sales
Allied Waste/Republic Services Inc
04.2015 - 01.2020
Customer Service Representative
Republic Services
04.2006 - 04.2015
Customer Account Executive
TeleTech/SBC
01.2004 - 06.2005
Prescription Services Representative
Caremark Pharmacy
02.2002 - 05.2004
High School -
Ruskin Senior High
Some College (No Degree) - Education
Missouri Valley College
Some College (No Degree) - Education
Glendale Community College