Jeffrey Colindres-Soto
North Miami Beach
Summary
Resourceful merchandiser service technician with strong equipment maintenance and effective communication skills. Proven ability to manage inventory levels and coordinate timely deliveries, enhancing customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Merchandiser Service technician
Reddy Ice
Davie
01.2023 - 10.2025
- Monitored stock rotation to maintain optimal product quality and compliance.
- Communicated with suppliers to coordinate timely deliveries of products.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Monitored inventory levels to ensure adequate supply of ice products.
- Maintained and repaired ice production equipment for optimal performance.
- Maintained accurate records of service calls, repairs, and parts used.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Tested repaired items to ensure functionality before returning them to customers.
- Communicated with vendors regarding supply orders and delivery timelines.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Valet
Park1
Sunny Isles beach
06.2017 - 04.2020
- Parked vehicles safely and efficiently in designated areas.
- Assisted guests with luggage and provided exceptional customer service.
- Monitored parking areas for security and maintained cleanliness.
- Managed keys and vehicle information using company systems.
- Coordinated with team members to ensure smooth traffic flow.
- Responded to guest inquiries and resolved issues promptly.
- Trained new staff on valet procedures and safety protocols.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Followed company policies related to guest satisfaction standards and procedures.
- Attended staff meetings as required by management.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Assisted customers with their luggage to and from their vehicles.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Reported unusual or unsafe situations to security for immediate attention.
- Assigned numbered tags to customers and vehicles.
Valet
Park1
Aventura
07.2015 - 06.2017
- Parked vehicles safely and efficiently in designated areas.
- Assisted guests with luggage and provided exceptional customer service.
- Managed keys and vehicle information using company systems.
- Coordinated with team members to ensure smooth traffic flow.
- Responded to guest inquiries and resolved issues promptly.
- Trained new staff on valet procedures and safety protocols.
- Maintained knowledge of local attractions to assist guests effectively.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Followed company policies related to guest satisfaction standards and procedures.
- Attended staff meetings as required by management.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Assisted customers with their luggage to and from their vehicles.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
Guest Greeter
BrandsMart USA
Miami Gardens
01.2013 - 07.2014
- Welcomed customers with a friendly demeanor and positive attitude.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Assisted with security procedures by validating purchases against receipts.
- Handled lost and found items according to established policies and procedures.
- Greeted guests upon arrival and provided assistance with directions or any other inquiries.
- Addressed customer concerns with empathy and professionalism.
- Guided guests to product locations and answered inquiries promptly.
- Collaborated with team members to enhance customer service experiences.
Education
Bachelor of Arts -
Florida International University
Miami, FL05-2020
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05-2018
Skills
- Stock rotation
- Inventory management
- Equipment maintenance
- Supplier coordination
- Safety compliance
- Customer relationship management
- Service documentation
- Time management
- Effective communication
- Problem-solving abilities
- Decision-making
- Active listening
- Product knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Merchandiser Service technician
Reddy Ice
01.2023 - 10.2025
Valet
Park1
06.2017 - 04.2020
Valet
Park1
07.2015 - 06.2017
Guest Greeter
BrandsMart USA
01.2013 - 07.2014
Bachelor of Arts -
Florida International University
Associate of Arts - Criminal Justice
Miami Dade College