Jeffrey Daly
Independent Property Insurance Adjuster and Claims Team Leader with a proven track record of managing residential and commercial property claims while leading high-performing adjusting teams. Expertise includes catastrophe response, daily claims handling, supplemental claim negotiation and resolution, field inspections, quality assurance, and complex loss evaluation. Recognized for mentoring adjusters, promoting quality claim outcomes, and coordinating effectively with engineers, contractors, policyholders, and stakeholders. Combines strong leadership abilities with comprehensive knowledge of residential construction, repair methodologies, and property insurance claims management to deliver accurate, timely, and equitable claim resolutions.
Work History
Catastrophe Property Claims
- Executed catastrophe deployments for nationwide and regional insurance carriers, ensuring timely response and effective claims management.
- Successfully managed high-volume catastrophe inventories while maintaining carrier service standards and compliance requirements.
- Managed high-volume catastrophe inventories, consistently meeting carrier service standards and compliance requirements.
- Conducted on-site inspections, prepared repair estimates, documented damages, interpreted policy provisions, and communicated claim decisions to insureds, facilitating informed resolution of claims.
Claims Examination & Quality Assurance
- Managed the complete property claim lifecycle from initial assignment through final resolution.
- Initiated contact with policyholders and coordinated inspections to facilitate timely claim progression.
- Analyzed prior claim history, policy information, inspection reports, engineering reports, photographs, estimates, and supporting documentation to support thorough claim evaluations.
- Interpreted policy provisions and applied carrier-specific claim handling guidelines to determine coverage and settlement.
- Issued claim payments in accordance with policy provisions and carrier authority.
- Prepared denial and partial denial correspondence supported by policy language and investigative findings.
- Executed quality assurance reviews to ensure estimating accuracy, documentation quality, regulatory compliance, and adherence to carrier claim handling standards.
Daily Property Claims
- Handled residential and commercial daily property losses, ensuring thorough resolution of claims.
- Investigated and adjusted fire, water, theft, vandalism, vehicle impact, liability, and miscellaneous property damage claims to determine accurate settlements.
- Conducted property inspections, developed repair scopes, prepared estimates, evaluated coverage, and negotiated claim settlements to facilitate timely resolutions.
Supplemental Claims
- Handled supplemental property claims in field and desk environments, ensuring thorough evaluation and prompt resolution.
- Conducted field re-inspections to identify additional damage and resolve contractor disputes, refining repair scopes and addressing newly discovered loss conditions.
- Reviewed contractor documentation, photographs, engineering reports, prior claim history, estimates, and policy provisions to resolve supplemental claims remotely.
- Performed field re-inspections involving additional damage, revised repair scopes, contractor disputes, and newly discovered loss conditions.
Certification
- Xactimate Level 3 User Certification
- IICRC Water Restoration Technician (WRT)
- NFIP Residential Dwelling FCN Certification
- TWIA Residential Field Adjuster Certification
- California Earthquake Certification
Team Leadership & Quality Assurance
Served as Team Lead during catastrophe deployments, directing and supporting teams of 10+ field adjusters in high-volume claim environments. Provided operational oversight, technical guidance, and mentorship to ensure accurate claim investigations, consistent claim handling, and timely file closure. Conducted quality assurance reviews of estimates and claim files, verifying estimating accuracy, documentation quality, carrier compliance, and adherence to claims handling best practices. Collaborated with management to drive performance, resolve complex claim issues, and maintain service-level expectations during catastrophic events.
Construction Knowledge
Construction & Repair Expertise: Hands-on experience across multiple residential construction trades, including HVAC, electrical, plumbing, drywall, painting, and remodeling. Leverages comprehensive knowledge of building systems, construction methods, and repair processes to accurately assess property damage, determine scope of loss, evaluate reparability versus replacement, and prepare reliable repair estimates. This practical construction background enhances claim investigations, supplemental claim negotiations, engineer consultations, and overall property claim resolution.