Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrea Barbano

Camano Island,WA

Summary

Customer-focused professional with solid understanding marketing and customer service. Offering 15 plus years of customer service experience providing quality recommendations and solutions to meet customer/patient needs and exceed expectations.

Overview

29
29
years of professional experience

Work History

Real Estate Broker

John L Scott
, Washington
10.2016 - Current
  • Executed negotiation strategies to reach consensus on deals.
  • Analyzed housing markets and identified potential buyers.
  • Created and maintained large client base by meeting needs and delivering exceptional customer service.
  • Managed real estate transactions from initiation to closing.

Office Manager

Perry Family Dentistry
Mount Vernon, WA
11.2010 - 09.2019
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients with treatment plans and coordinated payment arrangements if needed.
  • Processed insurance and patient payments.
  • Built a loyal patient following and retained patients by providing empathetic and caring service.
  • Mastered multi phone lines and handled patient concerns and questions with compassion and professionalism.
  • Maintained consistent communication with patients through email, phone and in-person discussions.
  • Oversaw office financial management, including AP/AR and payroll administration and Human Resources

Dental Office Receptionist/Insurance Coordinator

Lake Stevens Family Dental
Lake Stevens, Washington
06.2001 - 09.2010
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration. Patient check in and check out.
  • Updated patient financial information to ensure accuracy.
  • Addressed and responded to incoming and outgoing calls and correspondence.
  • Patient check in and check out.
  • Insurance coordination and verification.

Sales Associate/Men's Clothing Manager

JCPenny
Snohomish, Washington
08.1996 - 08.2000
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with co workers and upper management to drive team success toward sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

High School Diploma -

Snohomish High School
Snohomish, WA

Nursing Education

Everett Community College
Everett, WA

Skills

  • Management Experience/office supervision
  • 15 years of customer service and marketing
  • Excellent communication skills
  • Computer Proficiency
  • Team Player
  • Has the ability to work under pressure
  • Strong work ethic
  • Ability to coordinate multiple projects and meet deadlines under pressure

References

Erin Bickford

Human Resources

Tulalip Bay Fire Department

425-343-2640

Monica Flatto

Real Estate Broker

John L Scott

206-556-5579

Amy Dawson

Office Manager

Nathan Bird Family Dentistry

360-913-0023

Timeline

Real Estate Broker

John L Scott
10.2016 - Current

Office Manager

Perry Family Dentistry
11.2010 - 09.2019

Dental Office Receptionist/Insurance Coordinator

Lake Stevens Family Dental
06.2001 - 09.2010

Sales Associate/Men's Clothing Manager

JCPenny
08.1996 - 08.2000

High School Diploma -

Snohomish High School

Nursing Education

Everett Community College

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Andrea Barbano