Jeffrey DiBartolomeo
MANSFIELD,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Ashland, OH
01.2021 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Delegated tasks to team members to help solve business issues.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Developed new employees and on-going performance assessment of current employees.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
Department Supervisor
The Home Depot Inc
Ashland, OH
08.2020 - 01.2021
- Mentored team members to enhance development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, organized workspaces to promote efficiency and employee safety.
- Mentored new sales associates to contribute to store's positive culture.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Sales Associate
The Home Depot Inc
Ashland, OH
03.2019 - 08.2020
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, according to established store standards.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Team Leader/Driver
Waste Cart Management Services
Mansfield, OH
09.2018 - 01.2019
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Site Supervisor
Blackburn's Hardwood Flooring Company
Upper Sandusky, OH
07.1999 - 08.2018
- Oversaw personnel safety and efforts at work site.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Collaborated with contractors to ensure design specifications were met throughout the construction process.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Provided onsite training to help develop employee skills.
- Directed projects according to schedule and quality demands.
Education
High School Diploma -
St. Charles Preparatory Academy
Columbus, OH06.1991
Skills
- Relationship Building
- Team building
- Excellent Communication
Timeline
Customer Experience Manager
The Home Depot Inc
01.2021 - Current
Department Supervisor
The Home Depot Inc
08.2020 - 01.2021
Sales Associate
The Home Depot Inc
03.2019 - 08.2020
Team Leader/Driver
Waste Cart Management Services
09.2018 - 01.2019
Site Supervisor
Blackburn's Hardwood Flooring Company
07.1999 - 08.2018
High School Diploma -
St. Charles Preparatory Academy