Jeffrey Drotzur
Port Washington,WI
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Quality Air Forwarding Inc.
07.2011 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Driver, Warehouse Orders
Tank Transport
10.2007 - 07.2011
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
Education
No Degree - General
Lakeland College
Sheboygan, WIHigh School Diploma -
Wisconsin Lutheran High School
Wauwatosa, WI06.1994
Skills
- Logistics Coordination
- Compliance Management
- Quality Assurance
- Project Management
- Staff Supervision
- Warehouse Operations
- Customer Relationship Development
- Customer Relationship Management
- Customer Service
- Team Leadership
- Critical Thinking
- Attention to Detail
- Employee Supervision
- Multitasking and Organization
- Handling Complaints
Certification
Class A CDL 20 Years of experience.
Timeline
Operations Supervisor
Quality Air Forwarding Inc.
07.2011 - Current
Driver, Warehouse Orders
Tank Transport
10.2007 - 07.2011
No Degree - General
Lakeland College
High School Diploma -
Wisconsin Lutheran High School
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