Jeffrey Duncan
Wilkesboro,NC
Summary
Experienced with managing correctional facilities and ensuring security. Utilizes strong leadership and operational oversight to maintain order. Track record of effective crisis management and team coordination.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Associate Warden III
NCDAC
Taylorsville, NC
07.2020 - Current
- Maintained open lines of communication with other facilities and agencies to facilitate smooth transfers or exchanges of information regarding offender populations.
- Reduced incidents of violence among offenders through conflict resolution strategies and proactive monitoring.
- Maintained clear communication and working relationships with other staff.
- Implemented cost-saving measures while maintaining the quality of services provided within the facility.
- Enhanced inmate rehabilitation programs for better reintegration into society upon release.
- Reviewed and followed correct procedures and prepared associated correspondence.
- Oversaw daily operations, ensuring efficient management of resources and personnel.
- Addressed internal grievances from both staff members and inmates promptly, resolving conflicts fairly and efficiently.
Correctional Captain III
NCDAC
Taylorsville, NC
06.2015 - 07.2020
- Enhanced facility security by implementing strict protocols and thorough inspections.
- Boosted overall safety levels by conducting regular emergency drills and educating staff on response procedures.
- Increased accuracy in reporting incidents by standardizing documentation processes.
- Streamlined daily operations for increased efficiency by delegating tasks to appropriate personnel.
- Coordinated responses to emergency situations arising in different prison locations.
- Participated in development of correctional policies and procedures.
Correctional Housing Manager III
NCDAC
Taylorsville, NC
11.2014 - 06.2015
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
Correctional Lieutenant III
NCDAC
Taylorsville, NC
02.2013 - 06.2015
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
Correctional Assistant Unit Manager III
NCDAC
Taylorsville, NC
10.2011 - 02.2013
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Implemented behavior management strategies for disruptive inmates, minimizing disturbances within the correctional facility environment.
- Collaborated with fellow staff members, ensuring seamless teamwork during shift changes and emergency situations.
- Supported rehabilitation efforts by implementing educational programs for inmates, fostering personal growth and development.
Correctional Sergeant III
NCDAC
Taylorsville, NC
03.2007 - 10.2011
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Responded to emergency situations and provided first aid following facility guidelines.
- Handled inmate counts and searches for missing inmates.
Correctional Officer III
NCDAC
Taylorsville, NC
04.2004 - 03.2007
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Education
Associate of Arts - Criminal Justice
Wilkes Community College
Wilkesboro, NC05-2003
High School Diploma -
Wilkes Central High School
Wilkesboro, NC05-1995
Skills
- Problem-solving abilities
- Multitasking
- Security Procedures
- Public relations
- Health and safety compliance
- Team building
- Professional ethics
- Conflict Resolution
- De-Escalation Techniques
- Oversee security
Certification
-Graduate of Wardens Exchange Program
-Member of the USDWA
Timeline
Associate Warden III
NCDAC
07.2020 - Current
Correctional Captain III
NCDAC
06.2015 - 07.2020
Correctional Housing Manager III
NCDAC
11.2014 - 06.2015
Correctional Lieutenant III
NCDAC
02.2013 - 06.2015
Correctional Assistant Unit Manager III
NCDAC
10.2011 - 02.2013
Correctional Sergeant III
NCDAC
03.2007 - 10.2011
Correctional Officer III
NCDAC
04.2004 - 03.2007
Associate of Arts - Criminal Justice
Wilkes Community College
High School Diploma -
Wilkes Central High School
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