Jeffrey Ellis
Mount Juliet,TN
Summary
Dynamic General Manager of Food Service with extensive experience in operations management and team development. Proven success in driving revenue growth and improving customer satisfaction through strategic training, performance programs, and targeted promotions. Skilled in supply management, cash reconciliation, and maintaining a safe, organized store environment.
Food service professional with extensive managerial experience in optimizing operational efficiency and ensuring high-quality service standards. Effective in fostering team collaboration and consistently achieving business goals. Reliable and adaptable, with strong leadership and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Fourteen Foods, Dairy Queen
07.2023 - Current
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 20 team members.
Assistant Manager
Fourteen Foods, Dairy Queen
05.2018 - 07.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Mount Juliet High School
Mount Juliet, TN05-2021
Skills
- Operations Management
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Scheduling and Rostering
- Team Development
- Customer Service
- Health Inspections
- Equipment management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
General Manager of Food Service
Fourteen Foods, Dairy Queen
07.2023 - Current
Assistant Manager
Fourteen Foods, Dairy Queen
05.2018 - 07.2021
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Mount Juliet High School
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