Jeffrey Ennis
Omaha,Ne
Summary
Committed and professional Service with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Woodhouse Auto Family
10.2023 - 07.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Sales Consultant
Woodhouse Auto Family
11.2019 - 10.2023
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Worked to meet or exceed special store goals set by management.
- Stayed knowledgeable on latest Nissan product innovations and technological advancements through continuous training.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Consultant
Village Pointe Toyota
05.2018 - 10.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Consultant
Lexus of Omaha
03.2016 - 05.2018
- Background in financing
- Structured every car deal.
- Worked leasing / financing numbers for customers.
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Insurance Sales Associate
Mutual Of Omaha
08.2015 - 03.2016
- Developed strong rapport with customers and created positive impression of business.
- Part time
- Developed strong relationships with clients to foster trust and loyalty, leading to higher renewal rates.
Sales Associate
Aflac
02.2014 - 03.2016
- Receiving incoming calls from customers with issues on their policies and correcting the issue in a professional manner.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Filing insurance claims.
- Selling new insurance policies.
Education
High School Diploma -
Burke High School
Omaha, NE05.2011
Skills
Communications (10 years)
CRM (10 years)
Customer Service (10 years)
Sales (10 years)
Marketing
Microsoft Office (10 years)
Word (10 years)
Insurance Sales (1 year)
Cold Calling (3 years)
Sales Management
Upselling (10 years)
Negotiation (10 years)
Customer Relationship Management (10 years)
Direct Sales (10 years)
Relationship Management (10 years)
Financial services
Customer Retention (10 years)
Data Entry (10 years)
Product Training
Strong Work Ethic
Performance Goals
Multitasking and Organization
Handling Customer Complaints
Team Collaboration
Vehicle assessment
Computer Skills (10 years)
HR sourcing
Time management
Timeline
Service Advisor
Woodhouse Auto Family
10.2023 - 07.2024
Sales Consultant
Woodhouse Auto Family
11.2019 - 10.2023
Sales Consultant
Village Pointe Toyota
05.2018 - 10.2019
Sales Consultant
Lexus of Omaha
03.2016 - 05.2018
Insurance Sales Associate
Mutual Of Omaha
08.2015 - 03.2016
Sales Associate
Aflac
02.2014 - 03.2016
High School Diploma -
Burke High School
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