Jeffrey Fenske
La Vergne,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I'm dedicated and punctual and ready to take on any task thrown my way.
Overview
34
34
years of professional experience
Work History
Pharmacy Clerk
HEB Grocery Store
Pflugerville, TX
10.2003 - 09.2023
- Assisted customers with selecting and purchasing medications.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Verified accuracy of prescriptions filled by pharmacists.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Kept abreast of changes in the healthcare industry related to pharmaceuticals products and services offered by the pharmacy.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Greeted customers to determine wants or needs.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
MVS Systems Programmer
Texas Dept. of Public Safety
Austin , TX
10.1989 - 07.2021
- Developed procedures for testing and debugging MVS systems programs.
- Analyzed system performance and identified areas for improvement.
- Troubleshot and resolved issues with the MVS operating system.
- Configured, monitored, and maintained JES2 subsystems.
- Installed, tested, and upgraded software components in an MVS environment.
- Monitored job schedulers and initiated corrective actions as needed.
- Coordinated with other teams to ensure successful integration of applications into the MVS platform.
- Created new user accounts on the mainframe according to established policies.
- Maintained security protocols for access control on the MVS system.
- Implemented solutions to optimize resource utilization in an MVS environment.
- Provided technical support for all aspects of the MVS system.
- Resolved incidents reported by users regarding their interaction with the mainframe.
- Produced reports detailing hardware and software usage trends in order to identify potential problems or opportunities for improvement.
- Developed customized tools for monitoring and optimizing performance of the system.
- Conducted regular maintenance checks on various components of the MVS system.
- Performed root cause analysis to identify system issues.
- Used software and computer programs to compile and categorize data for daily use.
- Reviewed logs generated by jobs running on the mainframe and took corrective action when necessary.
- Implemented debugging programs to determine vulnerabilities and issues in software.
- Updated existing software and firmware immediately upon vendor release to mitigate risks.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Tested network connections to ensure proper functioning of the system.
Education
Associate of Applied Science -
Temple Jr College
Temple, TX05-1988
Skills
- Processing payments
- Cash Handling Accuracy
- Resolving customer issues
- Verifying orders
Timeline
Pharmacy Clerk
HEB Grocery Store
10.2003 - 09.2023
MVS Systems Programmer
Texas Dept. of Public Safety
10.1989 - 07.2021
Associate of Applied Science -
Temple Jr College