Jeffrey Fernandez
Titusville,FL
Overview
8
8
years of professional experience
Work History
Team Lead
ABC Cleaning
Oviedo, FL
04.2023 - Current
- Provide maintenance and cleaning services for commercial and residential A/C units, dryers, and fireplaces/chimneys.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with industry standards and regulations.
- Communicate directly with customers about the progress and completion of maintenance and cleaning.
Account Manager II
Paylocity
Lake Mary, FL
05.2022 - 04.2023
- Managed a dedicated book of clients, assisting with HR and payroll-related needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Provided technical support to clients when needed.
- Resolved client complaints in a timely manner.
Supervisor/Dispatcher
Express Pack Services (Amazon)
Fort Myers, FL
08.2019 - 09.2020
- Responsible for over 30 Amazon delivery drivers and routes.
- Organized daily route schedules.
- Troubleshoot deliveries, and provide assistance to drivers with mechanical or logistical issues.
- Communicated all issues to management.
- Provided reports to Amazon management.
Warehouse Manager
Shop Munki
Oviedo, FL
09.2017 - 08.2019
- Managed incoming and outgoing shipments.
- Managed the incoming and outgoing purchasing of goods.
- Overall warehouse supervision.
- Time delegation.
Education
Class A CDL -
Roadmaster Driving School
Orlando, FL01-2010
GED -
CTAE
Ocala, FL01-2007
Skills
- Team leadership
- Customer service
- Communication
- Self-motivated
- Problem solving
- Time management
Timeline
Team Lead
ABC Cleaning
04.2023 - Current
Account Manager II
Paylocity
05.2022 - 04.2023
Supervisor/Dispatcher
Express Pack Services (Amazon)
08.2019 - 09.2020
Warehouse Manager
Shop Munki
09.2017 - 08.2019
Class A CDL -
Roadmaster Driving School
GED -
CTAE
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