Jeffrey Gerrits
Niles,Michigan
Summary
Motivated [Type] manager with demonstrated knowledge of [Industry] best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company]. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Regional Manager successful at driving improvements to [Area], [Area] and [Area] by leveraging [Skill] and [Skill] abilities. Management expertise and [Number] years of [Industry] experience. Proactive and enterprising Regional Manager with faculty for effective budgetary planning, contract negotiation and process optimization. Proven to apply industry and product expertise to expand business and cement high-value client relationships. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage [Number] years of progressive [Industry] experience to positively impact business operations.
Overview
21
21
years of professional experience
Work History
Regional Manager
Leadec
Cincinnati, OH
07.2020 - Current
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Established and maintained operational standards for [Number] locations.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Reduced turnover [Number]% by enhancing training, motivation and engagement strategies with all employees.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Introduced new inventory management measures, effectively decreasing product theft over [Number]%.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
General Manager - People Services/Labor Relations Manager
Precision Vehicle Logistics
Wayne, MI
09.2019 - 06.2020
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
General Manager of Operations
Precision Vehicle Logistics
Wayne, Michigan
07.2018 - 09.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Regional Manager
Leadec Services
Cincinnati, OH
03.2012 - 07.2018
- Developed processes to save on costs and prevent losses.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Suggested corrective services to handle customer complaints.
- Hired and trained [Number] new employees in [Year].
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised daily operations of multi-million dollar [Type] operation.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in [Type] field.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Strategically managed resources, milestones and budgets, saving $[Amount] in expenses.
- Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Facility Manager
Leadec Services
Louisville, Kentucky
05.2007 - 03.2012
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Maximized profitability through revenue development, cash control and expense reviews.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Assisted with agricultural and landscaping designs and plans.
- Held classes to teach staff facility procedures.
- Maintained facility grounds, equipment and safety compliance.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Set and enforced departmental budgets, goals and deadlines.
- Prepared reports and schedules with accuracy.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
Senior Site Manager
MacLellan Integrated Services
Vance , Alabama
05.2001 - 05.2007
- Complied with safe operating practices and assessed operational procedures against best practices.
- Supervised contractor work processes and adherence to project schedule.
- Scheduled vendor and service companies for various types of operations.
- Facilitated change management activities for department and staff of [Number] individuals.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Inspected cleanliness of common areas and offices.
- Maintained zero site accidents and lost work days for [Number] years.
- Trained managers of each department in safety protocols and procedures.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Oversaw all daily office operations and equipment maintenance.
- Established employee work schedules to properly staff [Number] departments for each shift.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Interviewed, hired and trained new workers.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
Education
Lean Leadership Certificate - Lean Leadership
University of Michigan - Ann Arbor
Ann Arbor, MI2019
Leading High Performing Teams Certificate - Leadership
University of Michigan - Ann Arbor
Ann Arbor, MI2018
Management of Managers Certificate - Management
University of Michigan - Ann Arbor
Ann Arbor, MI2013
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Richmond, KY12.1999
Skills
- Operations
- Goals and performance
- Personnel management
- Strategic planning
- Vendor management
- Staff Management
- Business planning
- Leadership skills
- Operations management
- Business Development
- Financial Management
- Contract Management
- Project Management
- Budgeting
- Negotiation
Timeline
Regional Manager
Leadec
07.2020 - Current
General Manager - People Services/Labor Relations Manager
Precision Vehicle Logistics
09.2019 - 06.2020
General Manager of Operations
Precision Vehicle Logistics
07.2018 - 09.2019
Regional Manager
Leadec Services
03.2012 - 07.2018
Facility Manager
Leadec Services
05.2007 - 03.2012
Senior Site Manager
MacLellan Integrated Services
05.2001 - 05.2007
Lean Leadership Certificate - Lean Leadership
University of Michigan - Ann Arbor
Leading High Performing Teams Certificate - Leadership
University of Michigan - Ann Arbor
Management of Managers Certificate - Management
University of Michigan - Ann Arbor
Bachelor of Science - Criminal Justice
Eastern Kentucky University