Jeffrey Glidden
Granby,CT
Summary
Seasoned entrepreneur with a proven track record in small business operations and customer relations, notably at Just Us J&J LLC. Expert in policy implementation and sales strategies, achieving significant customer satisfaction improvements. Skilled in team leadership and relationship building, driving operational excellence and fostering collaborative success. Demonstrates strong operational management and customer service.
Overview
27
27
years of professional experience
Work History
Co Owner- RV Transport
Just Us J&J LLC
Granby, CT
09.2019 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Ensured timely delivery of RV’s to customer.
Owner of JG Transportation
Contracted to Pilot Freight Services
Windsor, CT
05.2003 - 09.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Handled all invoicing, receivables, and payables.
- Maintained records for DOT compliance.
- Handled high profile accounts.
- Certified Brookstone massage chair installer for New England.
- Assisted in acquiring new accounts.
- Ensured all deliveries and pickup were done on time.
Owner/Operator Truck Driver
JG Transportation Contracted to Poulin Enterprise
Suffield, CT
08.1997 - 09.2003
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
- Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Education
High School Diploma -
Windham High School
Willimantic, CT06.1982
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Operations Management
- Records Management
- Customer Retention
- Customer Service
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Team Leadership
- Inventory Tracking and Management
- Effective leader
- Relationship Building
Timeline
Co Owner- RV Transport
Just Us J&J LLC
09.2019 - Current
Owner of JG Transportation
Contracted to Pilot Freight Services
05.2003 - 09.2019
Owner/Operator Truck Driver
JG Transportation Contracted to Poulin Enterprise
08.1997 - 09.2003
High School Diploma -
Windham High School