JEFFREY GOMEZ
Jersey City
Summary
Versatile professional with experience in customer service, marketing, and photography. Background in social media management, content creation, and team leadership, combined with formal training in healthcare as a recent Occupational Therapy Assistant graduate. Bilingual in English and Spanish. Known for strong organization, problem-solving, and the ability to connect with diverse populations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Guest Advocate Expert
Target
North Bergen
04.2020 - Current
- Deliver high-quality customer service to hundreds of guests weekly, contributing to repeat business and positive brand experience.
- Resolve inventory discrepancies and support operational efficiency across sales floor and backroom.
- Train and mentor new team members in service standards, workflow, and presentation, improving onboarding consistency.
Resident Counselor
University of Pennsylvania – Summer Discovery
06.2019 - 07.2019
- Managed residential life for high school students, ensuring safety, policy compliance, and positive community engagement.
- Provided support with roommate mediation, academic challenges, and mental health concerns, escalating issues appropriately.
- Supervised students during on- and off-campus activities, maintaining accountability and student well-being.
Marketing Intern
Rutgers University – Department of Student Affairs
09.2018 - 05.2019
- Promoted university programs and events across social media platforms to increase engagement and attendance.
- Produced multimedia content by photographing major events and creating videos for YouTube.
- Wrote blog posts, internal articles, and marketing copy for departmental communications.
Camp Photographer
Frost Valley YMCA
06.2017 - 06.2018
- Captured and edited photography for promotional campaigns and organizational branding.
- Managed post-production using Adobe Photoshop, Lightroom and Premiere Pro.
- Developed digital campaigns that increased Instagram followers by 1,000+ within one season.
Photo Editor
The Daily Targum
09.2016 - 05.2017
- Led and scheduled a team of 20+ photographers for event coverage and daily publication needs.
- Edited and curated visual content using Photoshop and Lightroom to meet editorial standards.
- Managed website visuals and social media scheduling to ensure consistent publication and audience engagement.
Education
Associate in Applied Science - Occupational Therapy Assistant Program
Eastwick College
Ramsey, NJ11.2024
Bachelor of Arts - Communications & Public Relations
Rutgers University
New Brunswick, NJ05.2019
Skills
- Bilingual: English & Spanish
- Social Media Management
- Content Creation
- Adobe Creative Suite
- Photoshop
- Lightroom
- Premiere Pro
- Microsoft Office Suite
- Customer Service
- Client Relations
- Training
- Mentorship
- Organization
- Time Management
- Problem Solving
Projects
Flounder Brewing Co., Campaign Plan, 09/01/18, 12/31/18, Collaborated with a local business to improve brand awareness, customer engagement, and sales strategy., Developed social media content for Instagram, Twitter, and YouTube; created newsletters, event plans, and promotional materials.
Timeline
Guest Advocate Expert
Target
04.2020 - Current
Resident Counselor
University of Pennsylvania – Summer Discovery
06.2019 - 07.2019
Marketing Intern
Rutgers University – Department of Student Affairs
09.2018 - 05.2019
Camp Photographer
Frost Valley YMCA
06.2017 - 06.2018
Photo Editor
The Daily Targum
09.2016 - 05.2017
Associate in Applied Science - Occupational Therapy Assistant Program
Eastwick College
Bachelor of Arts - Communications & Public Relations
Rutgers University