Martha Luna
Parlier
Summary
Attentive, detail-oriented Certified Medical Assistant with over 20 years of experience in clinical and administrative healthcare settings. Skilled in patient scheduling, EMR systems, and direct patient care. Known for strong communication, excellent follow-through, and a genuine passion for supporting patients and providers. Bilingual in English and Spanish.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Welbe Advocate II
WelbeHealth
03.2025 - Current
- Trained in multispecialty scheduling
- Managed email scheduling and surgery scheduling
- Contacted participants to inform them of appointments
- Coordinated medical appointments and transportation
- Maintained strong communication with providers
- Served as a general scheduler across multiple specialties
Scheduler
Eye Q Vision Center
Fresno, CA
11.2021 - 11.2024
- Answered high-volume incoming scheduling calls
- Confirmed, rescheduled, and registered new patients
- Scheduled referrals and obtained authorizations for WelbeHealth
- Updated medical and vision insurance in NextGen
- Contact patients regarding schedule changes or provider availability
- Assisted with call confirmations and transferred calls as needed
Call Center Associate
Omni Family Health
Fresno, CA
09.2019 - 07.2020
- Scheduled patient appointments following clinic guidelines
- Entered accurate demographic and appointment data into EMR
- Informed patients of required documents and arrival times
- Managed large volumes of incoming calls efficiently
- Rescheduled appointments and transferred calls to appropriate departments
Medical Assistant / Front Office
Rheumatology & Arthritis Center
Fresno, CA
03.2008 - 08.2018
- Recorded and updated patient demographics and insurance (On Staff, Prime Clinical)
- Scheduled appointments, completed prior authorizations, and processed medication refills
- Managed referrals and electronic filing
- Performed and documented vital signs
- Administered injections and trained patients on biologic medications
- Assisted physician with procedures and maintained exam rooms
- Balanced weekly batches and cash drawers
- Attended weekly meetings with medical representatives
Medical Assistant / Front Office
Family Care Clinic
Fresno, CA
03.2007 - 03.2008
- Updated patient history and verified insurance
- Scheduled appointments and follow-ups
- Completed prior authorizations and medication refills
- Performed vital signs and administered injections
- Assisted with patient procedures
- Maintained exam rooms and autoclaved instruments
- Cleaned and organized physician office areas
Medical Assistant
United Health Centers
Sanger, CA
07.2004 - 02.2007
- Updated patient charts and managed appointment scheduling
- Completed prior authorizations, medication refills, and referrals
- Performed vital signs, EKGs, ear lavage, Snellen exams, hearing tests, BP/HR
- Administered children’s immunizations and adult injections
- Assisted with OBGYN services and provider procedures
- Supported four providers (Dr. Guerrero, Dr. Villalvazo, Dr. Gonzalez, NP Maria Elena Flores)
Education
Certified Medical Assistant -
Galen College
Fresno, CA04-2004
High School Diploma - undefined
Parlier High School
Parlier, CA06-2003
Skills
- Bilingual: English & Spanish
- EMR Systems: On Staff, Prime Clinical, NextGen
- Clinical Skills: Vital signs, injections, immunizations, EKGs, patient training
- Administrative Skills: Scheduling, referrals, authorizations, insurance verification
- Customer Service & Communication
- Microsoft Office: Word, Excel, Outlook
- Strong attention to detail and follow-through
- CPR Certified
- Self-motivated, dependable, and experienced in fast-paced environments
Certification
- BLS Certification
- Certified Medical Assistant (CMA)
Languages
Spanish
English
Timeline
Welbe Advocate II
WelbeHealth
03.2025 - Current
Scheduler
Eye Q Vision Center
11.2021 - 11.2024
Call Center Associate
Omni Family Health
09.2019 - 07.2020
Medical Assistant / Front Office
Rheumatology & Arthritis Center
03.2008 - 08.2018
Medical Assistant / Front Office
Family Care Clinic
03.2007 - 03.2008
Medical Assistant
United Health Centers
07.2004 - 02.2007
High School Diploma - undefined
Parlier High School
Certified Medical Assistant -
Galen College