Frnsheksa Fermín
The Bronx
Summary
Bilingual Human Services & Staffing Professional with over two years of experience in human resources, scheduling, and case coordination. Skilled in staff management, conflict resolution, and administrative support. Proven ability to coordinate schedules, manage data entry, and maintain compliance. Strong phone presence, detail-oriented, and passionate about supporting families and providers in the healthcare and early intervention fields.
Bilingual professional skilled in conflict resolution and scheduling coordination, with experience in high-volume communication and data management. Committed to enhancing early intervention support and ensuring effective collaboration among teams.
Overview
4
4
years of professional experience
Work History
Student Advocate
Losniños Services
Valhalla
01.2023 - Current
- Supported families and toddlers with autism by promoting structured, supportive learning environments.
- Collaborated with teachers and therapists to ensure smooth classroom and therapy activities.
- Collected and managed ABA trial data to support compliance and accurate reporting.
- Communicated with parents and providers to align on progress, needs, and individualized care plans.
Human Resources Manager
Food Universe Marketplace
Bronx
05.2022 - 05.2023
- Managed scheduling, payroll, and staffing needs across multiple locations.
- Coordinated with staff and leadership to resolve scheduling conflicts and maintain compliance.
- Oversaw employee onboarding, orientation, and record-keeping.
- Handled high volume of employee communications via phone and email.
Human Resources Specialist
Home Depot
Bronx
- Coordinated hiring schedules and recruitment processes.
- Facilitated communication between staff and management to resolve issues.
- Reviewed resumes, processed documentation, and maintained accurate records.
- Provided administrative support, ensuring compliance with policies and standards.
Education
Associate of Arts - Human Services
Monroe College
New York, NYSkills
- Bilingual: English & Spanish
- Scheduling & Staffing Coordination
- High Volume Phone Communication
- Data Entry & Compliance Documentation
- Microsoft Excel & Database Management
- Conflict Resolution & Team Collaboration
- Early Intervention Support & Case Coordination
- Data management
- Conflict resolution
Timeline
Student Advocate
Losniños Services
01.2023 - Current
Human Resources Manager
Food Universe Marketplace
05.2022 - 05.2023
Human Resources Specialist
Home Depot
Associate of Arts - Human Services
Monroe College