Jeffrey Gosset
Oceanside
Summary
Looking to leverage my technical and customer service expertise with an innovative company that allows for growth and long term employment
Quality assurance professional with strong commitment to maintaining high standards and delivering results. Extensive experience in identifying defects and implementing corrective actions to ensure product quality. Recognized for collaborative approach and adaptability to dynamic environments. Skilled in problem-solving and quality control techniques.
Overview
18
18
years of professional experience
Work History
Quality Assurance Technician
SUJA LIFE
10.2019 - Current
- Conducted thorough inspections of products to ensure compliance with quality standards and specifications.
- Implemented corrective actions for non-conformances, improving overall product quality and process reliability.
- Collaborated with production teams to identify and resolve quality issues promptly, maintaining operational efficiency.
- Developed and maintained comprehensive documentation of quality control procedures and inspection results.
Web Content, Customer Service
Bike Bling
12.2013 - Current
- Responsibilities include overseeing web content, conducting inventory, handling warranties, providing customer service
Manager
Zipbee Bike/Semper fi Depot
02.2013 - 12.2013
- Managed the web content, built, maintained and repaired bicycles, and provided customer service
Supervisor
SBM Site Services
12.2009 - 01.2011
- Supervised and scheduled crews of 10-60 people to maintain and clean controlled areas for Genentech
- Scheduled and completed jobs as required to remain compliant with FDA and other regulatory agencies
- Ensured that employees were up-to-date with training and certification
- Inspected and signed off required documentation on tasks performed by crew
- Revised some CGMP logbooks in order to meet regulatory requirements per client request
Supervisor
Controlled Contamination Services
01.2008 - 12.2009
- Supervised clean room crews while ensuring compliance with the company’s operating procedures and rules set forth by governing agencies
- Ensured that employees were up-to-date with training and certification
- Scheduled and coordinated multiple projects on a daily, weekly, and monthly basis
- Allocated number of employees and resources based on size of task
- Revised some CGMP logbooks in order to meet regulatory requirements, per client request
Education
High School Diploma -
Lindbergh High Scholl
Renton, WA06-1985
Skills
- Volusion
- Order Manager
- Photoshop
- Warranties
- Inventory
- Customer relations
- Live Chat
- Dependable
- Friendly
- Team player
- Problem solver
Accomplishments
- Developed more efficient ways of tracking warranty claims for Bike Bling Recognition for increasing efficiency and reducing labor costs for Controlled Contamination Services Numerous customer service awards while working for Office Depot
Timeline
Quality Assurance Technician
SUJA LIFE
10.2019 - Current
Web Content, Customer Service
Bike Bling
12.2013 - Current
Manager
Zipbee Bike/Semper fi Depot
02.2013 - 12.2013
Supervisor
SBM Site Services
12.2009 - 01.2011
Supervisor
Controlled Contamination Services
01.2008 - 12.2009
High School Diploma -
Lindbergh High Scholl
ACCOMPLISHMENTS
- Developed more efficient ways of tracking warranty claims for Bike Bling
- Recognition for increasing efficiency and reducing labor costs for Controlled Contamination Services
- Numerous customer service awards while working for Office Depot