Jeffrey Grew
Alexandria,VA
Summary
Customer experience driven individual with a strong background in sales and customer service, adept at guiding clients through complex processes and enhancing satisfaction. Demonstrates exceptional product knowledge and a keen ability to foster business growth through strategic outbound calls and vendor coordination. Highly motivated, detail-focused, and proficient in driving results and maintaining compliance.
Overview
13
13
years of professional experience
Work History
Samsung Experience Expert
Best Buy
11.2025 - Current
- Demonstrated expertise in promoting and selling Samsung Home Theatre products
- Exceeded daily, weekly, and monthly KPI targets consistently
- Prioritized customer satisfaction and brand loyalty to drive sales
- Implemented strategies that led to a 33% improvement in the home theatre department
- Provided exceptional customer service and product knowledge
- Collaborated with team members to achieve department goals and objectives
Senior Coffee Boutique Specialist
Nespresso
09.2024 - 11.2025
- Lead boutique operations, ensuring compliance and high standards.
- Provide actionable feedback to enhance customer service.
- Stay informed on product knowledge and promotions.
- Apply Nestlé's sales techniques to meet targets.
- Contribute to operational efficiency and customer satisfaction.
Retail Sales Agent
Sixt Car Rental
01.2024 - 09.2024
- Assisted customers with rentals, boosting satisfaction and repeat business.
- Processed transactions efficiently, reducing wait times and increasing rental volume.
- Resolved customer issues promptly, enhancing service quality and retention.
- Maintained accurate records, ensuring compliance with policies and procedures.
Customer Experience Guide
DriveTime Car Sales
08.2023 - 01.2024
- Guide customers through car buying, ensuring seamless experiences and high satisfaction.
- Increase ancillary sales with strong product knowledge, boosting customer contentment.
- Execute outbound calls to leads, driving business growth and achieving sales targets.
- Coordinate with vendors to maintain vehicles, fostering strong business relationships.
Sales Representative
Primo Water
02.2023 - 08.2023
- Secured new accounts through direct interactions and roadshows, boosting client base.
- Led weekly promotions at Costco, significantly expanding customer reach.
- Traveled across Northern Virginia to identify and seize sales opportunities.
- Educated clients on product benefits, promoting a healthier lifestyle.
- Achieved measurable growth in account acquisition and client satisfaction.
Store Manager
Miniso
07.2022 - 09.2022
- Led top store in Northern Virginia, managed 10+ staff, ensured daily operational efficiency.
- Implemented procedures for opening/closing, maintained accurate cash handling.
- Executed planograms, collaborated with HQ, supported other stores to enhance performance.
Assistant Manager II
Hertz
05.2018 - 07.2022
- Managed rentals, improved satisfaction, enhanced operations, led branch, built dealership ties.
- Analyzed branch performance metrics, identified bottlenecks and developed solutions that streamlined vehicle processing and reduced wait times
- Mentored and trained new hires while fostering a positive team environment, resulting in improved staff retention and consistent service delivery
- Managed fleet inventory, maintenance schedules and staff rosters while ensuring compliance with safety protocols and company standards
Logistics Supervisor
Harbor Freight Tools
10.2017 - 03.2018
- Led a team of 7, enhancing operational efficiency and productivity. Optimized store layout with weekly planograms for improved customer experience. Managed truck unloading and inventory processing, ensuring accuracy. Conducted price audits weekly, maintaining compliance and pricing accuracy. Oversaw store operations as Manager on Duty, managing opening and closing procedures.
Member Service Representative
Navy Federal Credit Union
05.2017 - 10.2017
- Assisted members with account queries, enhancing satisfaction and trust. Handled transactions ensuring accuracy and security. Resolved issues efficiently, improving member loyalty. Provided detailed account information for seamless experience.
Footwear/Apparel Supervisor
Gander Mountain
05.2015 - 05.2017
- Led footwear and apparel departments, enhancing team efficiency and sales performance. Executed visual merchandising, aligning with standards, boosting sales. Trained team, improving skills and knowledge, ensuring operational excellence. Collaborated with management, optimizing store operations and teamwork. Served as Manager on Duty, ensuring smooth store operations during shifts.
Keyholder/Supervisor
The Shoe Department Encore
05.2013 - 05.2015
- Oversaw daily tasks, boosting efficiency and cash accuracy. Trained staff, cutting onboarding time significantly. Managed operations across locations during staff shortages.
Support Representative
Federal Emergency Management Agency
10.2012 - 03.2013
- Managed call center, processed disaster aid applications, enhanced recovery support Processed and validated emergency assistance applications, ensuring compliance with federal guidelines while maintaining accurate documentation Streamlined application processing workflows, reducing response time for disaster victims while maintaining high accuracy standards
Education
Bachelor of Science - Sports Marketing
Full Sail University
Winter Park, FL06-2029
High School Diploma - undefined
Millbrook High School
Winchester06-2012
Skills
- Word, Excel, PowerPoint, Access, Microsoft Office, Customer Service Sales, Leadership Cash Handling, Microsoft Office Inventory Management, Team Management Problem Solving, Operations Management Customer Relations, Product Knowledge
Timeline
Samsung Experience Expert
Best Buy
11.2025 - Current
Senior Coffee Boutique Specialist
Nespresso
09.2024 - 11.2025
Retail Sales Agent
Sixt Car Rental
01.2024 - 09.2024
Customer Experience Guide
DriveTime Car Sales
08.2023 - 01.2024
Sales Representative
Primo Water
02.2023 - 08.2023
Store Manager
Miniso
07.2022 - 09.2022
Assistant Manager II
Hertz
05.2018 - 07.2022
Logistics Supervisor
Harbor Freight Tools
10.2017 - 03.2018
Member Service Representative
Navy Federal Credit Union
05.2017 - 10.2017
Footwear/Apparel Supervisor
Gander Mountain
05.2015 - 05.2017
Keyholder/Supervisor
The Shoe Department Encore
05.2013 - 05.2015
Support Representative
Federal Emergency Management Agency
10.2012 - 03.2013
High School Diploma - undefined
Millbrook High School
Bachelor of Science - Sports Marketing
Full Sail University