Jeffrey Heath
Beaufort,SC
Summary
At Palm Beach Kennel Club, excelled as a Poker Dealer by enhancing player satisfaction and increasing table revenue through expert card handling and customer service. Demonstrated quick decision-making, high concentration, and a continuous learning mindset, ensuring fair play and efficient gameplay. Achieved a notable improvement in customer relations by promptly resolving disputes and fostering a positive gaming atmosphere. Full time customer interaction , always reliable , punctual, and motivated to work .
Overview
8
8
years of professional experience
Work History
Poker Dealer
Palm Beach Kennel Club
07.2016 - 11.2024
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Enforced casino rules and regulations, promoting fair play among customers.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Streamlined chip exchange processes for efficient transactions between players and the house cashier station.
Education
1.5 Years - Computers , English
2000
Skills
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
- Positive customer experience
- High concentration levels
- Continuous learning mindset
- Stress tolerance
Timeline
Poker Dealer - Palm Beach Kennel Club
07.2016 - 11.2024
Maricopa Community Colleges, Glendale Community College - 1.5 Years, Computers , English
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