Jeffrey Hendershott

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed the sale from start to finish with product research, pricing, sale, ordering process and receiving and delivery to the customer, payment options and collection.
• Follow up for customer satisfaction report and referral business.
• Build a network of Commercial business for continued sales and service.
• Assist the installation crews at times when needed.

2005-2006 - Dispatch- Manage service calls efficiently, manage routing of technicians (increase number of calls per day 10-15%. Customer service inside sales help.

2008- 2021 - Appliance assistant sales manager and then appliance sales manger (multi store). Retail sales management. Sales of 2.5 million and growth YOY of 15-20%. Merchandising and display, design and management of sales floor. Inventory control and purchasing of new new products. Managed the scheduling of install crews and deliveries. Supervise and train sales team on company procedures and sales ideas. Work directly with manufactures on product input and design to put sales initiative. Developed sales and commission compensation programs.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.

Retail Sales management.

Customer service.

Inventory control and purchasing.

Merchandising of the sales floor.

P & L Management.

New business development and expansion opportunities.

Provide coaching to kids for college sports competition bowling tournaments.

• Installed wiring, cabling and networking hardware on customer premises.
• Installed and configured new devices and system components.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Responded to service requests during and after business hours.
• Spliced major cable lines underground and on cable runs from cable poles.